General Manager

San Jose, CA

The General Manager will be responsible for the day to day operations of the dispensary and overseeing the sales, delivery, and security staff. This person is responsible for the growth and success of the venue. In this role, the majority of your time will be spent on the training and development of staff, driving sales, ensuring guests receive top notch service, upholding the Urbn Leaf brand standards, and operating all aspects of the dispensary.

Duties and Responsibilities:

Responsibilities include, but are not limited to:
Oversee dispensary service team including but not limited to: Reception, Budtenders, Budbacks, Security, Dispatch, Delivery Drivers, and Promotional Staff
Ensure proper time is effectively split between all departments as needed
Ensure all operational manuals are up to date (should be done quarterly)
Ensure all technology platforms are updated with our most current information (specials, events, marketing materials)
Assist Inventory Manager by communicating any needs or new sales trends ensuring we have adequate product stock
Ensure all staff is on time, uniforms are clean and they are well groomed
Handle all returns, exchanges and employee purchases
Ensure that Inventory Controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given
Complete checkouts for budtenders and delivery drivers ensuring all cash handling procedures are being followed
Responsible for all cash in drop safe and vault
Share venue successes with other Urbn Leaf venue managers so they may adopt successful programs/promotions
Ensure all opening and closing duties are completed before opening and all closing duties are completed and the venue is completely secured before departing for the night
Meet with management team to ensure proper follow-up on all action items and address any personnel issues
Report all relevant operational information to VP of Retail Operations
Make recommendations on all pertinent employee issues relating to the company, including first or second interviews for all prospective staff
Handle customer issues and concerns in a professional and effective manner
Handle all scheduling and coordinate staff onboarding with Human Resources team
Responsible for ensuring all employees have current licenses & permits
Responsible for all POS updates and maintenance in conjunction with Inventory Manager
Partner with Human Resources to ensure the venue is compliant with all pertinent employee rules and regulations
Execute marketing efforts as directed by the Marketing Team
Ensure proper ambiance and cleanliness within venue at all times
Ensure that the Urbn Leaf brand is always being properly represented
Train and develop employees focusing on shift leads to develop our team from within
Conduct quarterly shift lead reviews as well as employee annual reviews
Set sales goals and incentives for all staff
Work with management team to create and implement staff incentive programs to increase level of service, promote upselling, and enhance staff morale
Participate in local area business organizations and networking groups
Read industry publications to keep up-to-date on trends
Create and implement policies and procedures that will enhance customer service and present to District Manager for approval
Enforce all policies and procedures of venue and the company
Manage floor to ensure staff is on task at all times
Perform any other duties and projects assigned by Senior Management
Walk the venue on a regular basis to ensure the facility is properly maintained and address any damage that needs to be repaired

Qualifications:

Must be 21 years of age or older
At least 3 years management experience in high volume establishments with extensive knowledge in the cannabis industry
Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc
Must be comfortable learning new skills
Must have a hands-on, proactive management style

Skills and Attitudes:

Must be motivated, hard-working, and passionate. This position requires someone who is a strong leader with the ability to handle multiple tasks and responsibilities.

Must have ability to:

Perform all job functions with attention to detail, speed and accuracy
Prioritize and organize
Be a clear thinker, remain calm, and resolve problems using good judgment
Lead by example and ensure that your team executes the game plan laid out for them
Understand guest service needs
Work cohesively as a team with co-workers
Direct staff performance and follow up with developmental performance improvement plans and corrective action as needed
Ability to communicate efficiently, effectively and professionally

Education:

Must have one or more of the following:

Bachelor’s degree (B.A.) from a four-year college or university
Four years’ relevant experience and/or training
Equivalent combination of education and experience

Certificates, Licenses, and Registrations:

Valid California Driver’s License
Identification Badge (must obtain from City of San Jose)

Physical Requirements:

Must be able to stand/walk for up to 6 hours at a time
Must be able to sit for up to 8 hours at a time
Must be able to lift at least 50 pounds safely and properly
Ability to work in a stressful, fast-paced environment
Must be able to work days, nights, holidays and weekends

Benefits:

Base salary + bonus
Medical/dental/vision
Paid time off
Store discount

Equal Employment Opportunity Policy

Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at careers@urbnleaf.com.