Food Safety and QA Manager

Who We Are

For 50 years, our goal has been to offer the best coffees & teas in the world, without compromise. Since 1966, we've journeyed in the pursuit of better – a better blend, a better cup of coffee, a better experience for our customers. Every day, our teams strive to deliver on our company's purpose better than they did the day before. Our values – Mastery, Passion, Authenticity, Community, Ownership, and Growth – guide us on this journey. We've learned that the secret to great coffee is the people who make it, and we apply the same care in selecting and preparing our teams as we do when crafting the perfect cup.

What You Will Do

Food Safety and Quality Assurance Manager (FSQAM) is responsible for implementing structures, processes, and cultivate behaviors to achieve performance targets and acquire a GFSI certification. You will ensure our production center(s) are in compliance with all relevant food safety regulations to successfully pass audits and elevate the customer experience.

As a FSQAM, you will focus on development of quality improvement plans, analysis, continuous improvement, and execution of strategic plans to achieve performance targets as they relate to food safety and quality assurance. You will be evaluated based on key performance indicators within your specific areas and will work closely with the leadership and management teams across the company to drive expected results. FSQAM is responsible for supporting delivery to key targets for safety, cost, quality, delivery, and sustainability targets of the plant. 

The position's key responsibilities include the following:  

• The FSQA Manager develops, implements, and monitors quality control programs to assure that quality, safety, and regulatory compliance standards are met for Peet’s products. The FSQA Manager is responsible for leading & performance management of a team of QA/QC Technicians in ensuring Peet’s product specifications and quality. The FSQA manager is responsible for the day-to-day operation of the department in the roasting plant.
• Acting Plant Quality Manager in the absence of Plant Quality Manager.
• Collect and analyze quality assurance data/processes and make recommendations to continuously improve product quality and/or quality systems.
• Oversee Quality and Food Safety Training and job aid development.
• Ensure GMPs, SOPs, and food safety plans are up to date, are actionable for line-level employees and collaborates with plant department managers to ensure manufacturing meets GMP and regulatory requirements.
• Maintain third party audit requirements and documentation while coordinating with the Plant Quality Manger during completion of said audits.
• Manages Organic certification for plant process and products and Leads Organic Audits
• Investigate non-conforming product incidents and customer complaints, analyze root cause, and lead corrective action efforts. Assist with supplier quality and non-conforming material management.
• Lead frequently schedule Trace Exercises
• Manages scheduling of annual calibration for all quality testing equipment and ensures that they are in good working condition.
• Assists in managing quarterly swabbing to obtain environmental samples, schedules pick up of samples by courier and send out to an outside accredited analytical lab for testing.
• Manages annual potable water sample collection, schedules pick up of samples and send them out to an outside accredited analytical lab for testing.
• Attends daily shift meetings and all weekly meetings that require QA representation such as, but not limited to, daily huddles, inventory and material holds.
• Performs role with integrity, high sense of accountability, pursuing innovation, and delivering quality, driving continuous improvement & using resources wisely.

Who You Are

• A "Can Do" and resourceful attitude & ability to work with diverse teams is a must have to succeed in this role.
• Self-directed able to work autonomously by organizing and prioritizing multiple tasks.
• Bachelor’s degree in quality assurance, Engineering, Science, or related field required.
• 5+ years of prior food safety & quality assurance experience within supply chain and food manufacturing environments is required. Coffee manufacturing experience will be preferred.
• Strong attention to detail and the ability to uphold Peet’s quality standards.
• Food safety education or equivalent certification or degree.
• Safe Quality Food (SQF) experience and education.
• PCQI and HACCP Certification is required. Experience as trained quality auditor preferred. 
• In depth knowledge of 3rd party audit and regulatory compliance requirements of food manufacturing and distribution facility, GMP audits, AIB, Merieux NutriSciences (Silliker), BRC and or SQF.
• Experience in developing Food Safety programs/documentations and training for a large, non-exempt staff.
• Substantial experience in regulatory issues in the food industry.
• Ability to train, influence and inspire managers and employees.
• Ability to communicate, both spoken and written well with technical users, non-technical users, non-exempt employees and all teams within the organization.
• Bilingual (English/Spanish) is a plus.
• Strong problem solving, troubleshooting, and data analysis skills.
• Familiarity with manufacturing ERP systems, D365 preferred.

Communication Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from employees, managers, and vendors

Design: Generates creative solutions; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Project Management: Develops clear project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget

Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. Collects and researches data; Translates concepts and information into images; Uses feedback to modify designs. Uses intuition and experience to complement data

Quality: Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Monitors own work to ensure quality. Demonstrates commitment and supports the Company’s Quality Management System.

Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly

Other Skills and Abilities: Knowledge of all types of machining and fabrication techniques. Knowledge of manufacturing procedures and techniques.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel and talk or hear. Requires a high level of manual and finger dexterity to build and test prototype instruments. The employee must be able to visually distinguish detail and other fine characteristics of materials and objects.

The employee is regularly required to sit; occasionally climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this Job, the employee is sometimes exposed to risk of electrical shock. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate

What Benefits do Peetniks Receive?

At Peet's we hire the best people and are committed to supporting our employees and rewarding them for their work. That's one of the reasons we offer the following benefits:

• 401(k) plan, with generous matching 
• Full medical, dental and vision insurance
• Paid vacation
• Free coffee and fresh baked goods as well as an employee discount
• Opportunities for growth and advancement

The target annual base salary range for this position is $90,000-120,000.

The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Peet’s offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

Our Commitment to the Community

Beyond Coffee, Peetniks are passionate supporters of our community and serving our local communities doesn't stop at the counter. Peet's employees take pride in supporting the neighborhoods where they live and work, through holiday donation programs and supporting non-profits at home and globally. We believe that Coffee thrives where people do. We support the communities where our beans are grown, lending hands and knowledge to make life and coffee better. Peet's is proud to be an Equal Opportunity Employer. For more information about our craft and who we are please visit our website.

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