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Financial Analyst

Anaheim, CA

"Let’s make some magic!” If your three wishes are to enjoy your job, make wishes come true, and merge that with technical skills, Disneyland Resort Ticket Administration may be the place for you. In this position, you will be a system administrator for Galaxy - the software used for managing ticket products.


You will assist with questions about configuration of products and users from various stakeholders around the Resort. In addition, you will work on confidential projects and changes in technology around ticket products, reservations, and enhancing the overall Guest experience. You must thrive in an ever-evolving environment with fluctuating daily goals.


What You Will Do

You will lead project and system enhancement work including design, prioritization, and user acceptance testing. You will review data, analyze trends, and provide monthly reporting and use that information to identify options to reduce or eliminate future issues or control gaps. You will implement new projects through partnership with leaders, peers, and Resort partners. When recommending changes, you will confer with your leader and proceed with development upon approval from your leader. On this team, we will empower you to make decisions relative to everyday operations and workload, including resolution of issues.

  • Support project timelines for all ticketing system enhancements and implementations; work with leadership and Technology to ensure goals are met and work with Operations to ensure successful system rollouts
  • Coordinate capture and resolution of project requirements and punch lists
  • Maintain confidentiality and support Resort-wide and interdepartmental projects by managing, designing, or contributing to enhancements
  • Contribute to training materials and methods of procedure
  • Ensure accurate setup and testing of ticket products and systems
  • Contribute to the development of written operating guidelines and procedures for all processes
  • Ensure compliance with company guidelines and requirements as well as internal controls by implementing policies, procedures, and security standards
  • Lead scheduled compliance audits to ensure adequacy of controls (including Sarbanes-Oxley)
  • Maintain relationships with partners (Technology, Financial Systems, Revenue management, Pricing, Sales, Marketing, Operations) and become a subject matter expert on ticket product, procedural guidance, and ensure compliance with ticket and system policies
  • Participate in resolution of ticketing system and product setup related issues
  • Provide procedural education to end-users of the ticketing system including documenting processes
  • Function as support liaison with domestic Ticket Administration partners
  • Function as support liaison with Technology on any ticketing system that could potentially affect sales through Main Entrance Operations, Digital Technologies, mitigating issues that could negatively affect the Guest experience
  • Manage reports for product importing, exporting, and auditing
  • Identify areas of opportunity to improve efficiency for the department while understanding downstream impacts
  • Consolidate information to propose change while clearly stating risks and opportunities
  • Handle rush requests for ticket programming and constant interaction with numerous departments
  • Work in a hybrid-flex work model where four previously identified days a week will be at the on-site office in Team Disney Anaheim and the option to work from home the other day


Required Qualifications & Skills

  • Strong critical thinking and problem-solving skills
  • Ability to work independently in a remote location and to work well in close quarters during on-property days
  • Proficiency to financial/operational systems like Galaxy or Jira
  • Knowledge or experience in database management
  • Robust experience with accounting principles, processes, and internal controls
  • Excellent time management and ability to prioritize work efficiently
  • Demonstrated project management skills
  • Solid ability to multi-task while maintaining an attention to detail
  • Outstanding social skills
  • Accepts and applies feedback
  • Effective written, verbal, and listening communication skills
  • Proficiency in spreadsheet maintenance and word processing (e.g. Excel, Word, Smartsheet)
  • Willingness to learn new software applications
  • Must be available for on-call shifts in evenings, weekends, and/or holidays as needed and scheduled by leadership


Preferred Qualifications

  • Minimum five years of experience with product management, system administration, or technology
  • At least 1 year of in-park operations or front-of-house experience


Education

  • Bachelor’s degree or equivalent work experience required
  • Bachelor’s degree in Business, Finance, or Technology preferred


Benefits:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits


Disability accommodation for employment applications


The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.


The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.


The hiring range for this position in Anaheim is $84,600 to $103,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.


The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.


The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.


This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Parks, Experiences and Products.


Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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