Field Service Analyst

Peterbilt Motors Company, a PACCAR Company, has an immediate opening for Sr. Field Service Analyst in the Customer Services Group. This position will work with the Peterbilt Field Service team, dealers and management team to provide customer service support to our end users.

Job Functions / Responsibilities

Perform chassis / engine research relating to fire cases and work with our Corporate Legal group to set up investigations and develop defenses as needed.
Work with dealers, Field Service Managers, plant, suppliers and PACCAR Parts to facilitate parts shipments, replacement labels and missing vehicle documentation.
Work with Paccar Engine Company and Paccar Parts to facilitate engine replacements and report on engine replacement status to management and field teams as needed.
Work with accounting on engine invoice reconciliations
Entry of engine material claims into the warranty system
Work with liaison engineering to locate and correct factory misbuilds that have been released to dealers.
Assist with departmental specialized reporting team.
Other Duties as assigned.

Qualifications & Skills

The successful candidate must:

Possess working knowledge of Microsoft Word, Excel, PowerPoint, and Office (MS Access preferred).
Communicate clearly and professionally with Dealers, Customers, Suppliers and Peterbilt management to resolve issues in a positive and efficient manner.
Strong interpersonal skills are required,
Demonstrate independent judgment.
Manage multiple priorities, keep management well informed, and display perseverance in bringing issues to resolution.
Flexibility to adjust to shifting priorities and the ability to respond quickly to issues.
Maintain composure and maintain positive working relationships with a variety of stakeholders

Applicant will be expected to have or to learn the following:

Peterbilt Product and MX Engine Knowledge

Cab Systems (Mechanical and Electrical)
Chassis Systems (Mechanical and Electrical)
Engine and After treatment Systems

Peterbilt Systems or similar systems to the following

DWC / SIR (Dealer Warranty Claims/Service Information Record)
Copics / OPS (Peterbilt business systems)
E-Portal / DealerNet
ECAT, TCS365
SAP
VOG

Supplier Systems

Vagus Tracking System (Active Transport)
PPD (PACCAR Parts)

Education

Bachelor's Degree required and 3 or more years of related technical experience required.

Why work for PACCAR/Peterbilt?

Competitive salary, 401k with a 5% match, AND a company paid Pension Plan after 5 years of service.
Medical, dental, and vision insurance plans for you and your family.
Comprehensive Paid Time Off – Vacation, Paid Holidays, and Sick Leave.
Tuition Reimbursement for continued education – eligible after 1 year of service.
Global Fortune 500 company with a wide array of growth and development opportunities.
Work alongside experienced goal-oriented colleagues recognized as experts in their fields.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups including The Diversity Council, Peterbilt Women’s Initiative (PBWin), The Veterans Group, and ADVOCATE (An LGBTQ support group).