Experience Designer

The Experience Design (XD) Product Team is a well-established team positioned within the Customer Office driven by customer obsession and grounded in customer research. Our work is diverse and impacts the larger customer experience in a variety of ways including designing for web views, the app, retail, in home, communications and voice. We are a group of highly collaborative design professionals located in Richfield and Seattle who partner across our discipline as well as with product management, front and back-end engineers and business partners.

The large amount of traffic in our digital spaces and customer visits to our stores allows us to consistently measure the impact of our experiences on customers and the business. People enjoy working at Best Buy and find it’s a place to have fun, be challenged and grow professionally and personally!

As a UX Designer on the Discover + Shop Experience Team, you will work with a highly collaborative team of UX designers, writers, researchers, strategists, product managers, and engineers to create compelling human centered experiences across digital and physical touchpoints. The Discover + Shop Customer Experience and Product team works to build and foster customer relationships with Best Buy by optimizing the digital customer journey, prioritizing the customer and helping them from discovery to purchase.

The UX Designer role plays a central role in the promotion of Human Centered Design, participates in defining and facilitating discovery efforts, is responsible for the communication of design intent, delivering solutions, and advocating for continuous improvement of experiences for our customers.

Best Buy’s culture is inclusive. We reflect our customer base and the population of the communities in which we serve. At Best Buy, we include people from all backgrounds and identities, and we’ll maintain open communication about our goals, opportunities and challenges.

Our Inclusion and Diversity outcome is to foster an inclusive culture that embraces our differences and provides employees an environment where they can bring their whole selves to work.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Core Responsibilities:

Work with experience designers, product managers, engineering leads, and business stakeholders to gain alignment on solutions and align customer and business needs
Supports the UX team in solution design by providing insights into current capabilities and functionality across all digital channels and other customer touchpoints
Create appropriate UX Design deliverables to support the work effort of teams and to ensure standard design practices are utilized and overall experiences are consistent
Participates in the presentation of high-level solutions and strategies to product and/or project stakeholders, engineering leadership, and UX leadership
Supports and facilitates applicable research and testing activities within area of responsibility
Leverage customer research, site metrics, and usability findings to back up assertions, make recommendations, and drive strategy
Participate in and help to lead UAT and team development and launch support activities
Assist teams in defining the supporting strategy across product teams to create multi-channel experiences that reach into digital and physical touchpoints
Foster and participate in a culture of collaboration, feedback, and continuous improvement

Basic Qualifications:

Current online portfolio that demonstrates knowledge and skill in experience design
2 or more years as a UX Designer, or 4 or more years of experience in an experience design related role (e.g. Product Designer, Information Architect, Visual Designer, Interaction Designer, UX Writer, Copywriter, Researcher, etc.)
Intermediate knowledge of Experience Design principles, activities and deliverables (e.g. collaboration sessions, designs, wireframes, prototypes, etc.)
Intermediate to advanced skills with tools such as Figma, Sketch, InVision, Axure, Mural, Photoshop, Illustrator, Visio, Balsamiq, OmniGraffle, etc
Experience demonstrating human centered design, interaction design, information architecture, visual/graphic design, usability standards and best practices
Ability to present designs, drive consensus and negotiate trade-offs effectively
Ability to work through complex design solutions and understand the technology behind those solutions

Preferred Qualifications:

Bachelor’s Degree (4 yr.) in Human-Centered Design, Product Design, Human Computer Interaction, Graphic Design, Information Architecture, Multimedia, Communication, Marketing, Journalism, Instructional Design, related field, or equivalent industry experience
2 or more years of experience working in Ecommerce or other large, multi-channel design environment
Experience in envisioning, defining and modeling end-to-end, multichannel customer experiences
Be curious, collaborative, self-driven, self-aware, outgoing, and relationship focused