EVP, Client Services

Los Angeles, CA

Cashmere Agency is a lifestyle marketing collective of creative minds from the worlds of entertainment, advertising, and new media. We build authentic campaigns, pieced together by a creative mix of marketing and public relations strategies that resonate with today’s ever-evolving audience. Our client base includes a number of TV networks, motion picture studios, tech companies, and top-tier brands.

Cashmere Agency is seeking a talented and thoughtful EVP, Client Services to join our team. The EVP, Client Services is a proven business and marketing leader who owns large client relationships and several smaller engagements alike. They will play the lead role as the senior business leader establishing and strategically driving critical relationships across a variety of accounts core to the Cashmere Agency business. They will help lead a team responsible for driving organic business, operating margins, and will hold accountability for the health and growth of the designated accounts and teams.

The EVP, Client Services is responsible for maintaining and developing ongoing business relationships with new and current clients. This includes overall client success, quality of service, and on-time, on-budget completion of the agency's services. The EVP, Client Services is also responsible for providing effective and efficient management and support to their team.

The ideal candidate in this role has vast experience working with various senior-level marketing clients from QSR, Lifestyle Brands, Travel, Technology, and Entertainment.

Responsibilities:

Serve as a trusted advisor, leader, alternately driving strategic and tactical thinking for technical, business, and operational initiatives across client organizations
Collaborate with the EVP of Client Services develop & negotiate the scope of work, timeline, and pricing in a confident and optimistic manner
Work with EVP to address new business opportunities, including up-selling and growing current accounts, pitching, and presenting capabilities
Drive innovation and thought leadership for clients and Cashmere Agency by presenting examples of programs and trends that inspire the internal team and clients.
Ensure client satisfaction and profitability
Develop and lead a truly integrated, cross-functional team through performance management and regular, consistent feedback
Provide ongoing clear feedback to the team and is a strong communicator
Manage and balance both client and agency, representing the broad scope of interests
Investigate and mitigate client concerns and work to resolve them with the appropriate cross-functional leads
P&L management (target development, expense management)
Identify and communicate organizational or business roadblocks on the client-side running counter to agency interests
Involve the internal departments to understand the work we are scoped to develop and to determine its potential for external and internal use, including case study worthiness
Manage the development of client presentations for new initiatives with cross-functional experts and present in conjunction with account and other team leads
Ensure internal team members are updated regularly on the client’s business
Provide approvals and feedback on key initiatives, presentations, and work output
Drive Account Leadership on the statement of work development and upcoming work
Foster a collaborative working environment where ideas and constructive opinions thrive
Active involvement in Cashmere Agency and externally throughout the industry
Proactively track entertainment industry trends, upcoming slates, and identify opportunities for Cashmere Agency
Other responsibilities as assigned

Requirements:

15+ years of professional and relevant experience – can include brand management, account sales, consulting
5+ years experience in an agency environment with a mix of digital, traditional, public relations, influencers and experiential
5+ years experience managing Senior Level client relationships for Entertainment Accounts
Proven Industry connections in relevant business verticals
Proven experience in team management and team development
Cross-functional experience (media, influencer, creative, public relations, experiential, technology, mobile, social, finance)
Client-centric, winning attitude internally within Cashmere Agency and externally
Able to work with a broad spectrum of people - senior to junior level, multiple mindsets
Experience in crisis management across multiple client levels
Skilled at presenting and having command with senior-level clients and large rooms of people
Superior written and verbal communication skills; demonstrated ability to effectively multitask, delegate and accurately evaluate others work
Ability to inspire great work
Ability to sell a point of view or ideas through storytelling
Ability to manage multiple client levels and navigate different client agendas
Possess a mix of agency-side and client-side experience preferred
Ability to travel domestically overnight travel 25 to 40%
Valid Driver’s License Required or reliable transportation
Must be authorized to work in the U.S. without sponsorship

Cashmere’s core values are:

Own the work. Elevate each other.
Seek to understand. Speak with intent.
Spark Something. Challenge everything.
Make room. Make change.
Set the standard. Be undeniably dope.

Cashmere is an Equal Opportunity Employer.

If you would like to become a part of one of the most influential Culture agencies, then apply today!