Employee Relations Partner

Remote (Montréal, QC)

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.


Do you want the opportunity to make a positive impact as an Employee Relations Partner at Sephora? Join our team, where you will lead investigations for the assigned regional market and provide support on key initiatives linked to the employee experience. You will have the flexibility to think creatively and out of the box on process efficiencies and initiatives involving our employees and leaders. Dive deep into our people and culture strategies, while playing a key role in continually enhancing Sephora Canada's position as a great place to work!



Employee Relations:

  • Ensure employee relations (ER) issues are addressed in accordance with employment laws and Sephora's core values to drive engagement and protect our brand
  • Explore and resolve complex or sensitive employee complaints, issues, and concerns with cross-functional partnerships and retail business leaders
  • Develop, communicate, and implement effective management practices and employee relations programs, policies, and procedures
  • Use data to identify trends and develop proactive strategies to foster positive employee relations
  • Re-imagine and define how we address performance concerns and terminations by looking at principles, people, and processes
  • Provide advice and guidance to leaders and managers on a broad range of serious/complex ER issues (e.g. performance management, attendance management, policy interpretation)
  • Enhance overall culture and drive proactive employee relations and engagement, including in-person visits, climate surveys, and listening sessions

Documentation and Compliance:

  • Ensure proper documentation, adherence, and updates aligned to organizational policies and procedures in relation to HR policies
  • Document cases, write investigation summaries, and leverage case management tool
  • Conduct workplace investigations as needed and maintain accurate records

People and Culture:

  • Mentor and foster a work environment that embodies Sephora's values while communicating strategic direction to People Partners, Leaders, and Sephora overall
  • Champion our culture and values to bring them to life as you collaborate with colleagues, and identify and implement new guidelines and/or learning programs across the organization
  • Build and develop relationships with retail leaders, People team partners, and Loss Prevention while acting as a people and culture champion and change agent
  • Lead and support evolving initiatives to amplify the ER function in Canada (e.g. case management solution, metrics and data analysis)



  • You have progressive HR/ER experience preferably in the retail industry, with a minimum 2-3 years of direct ER experience in a high-growth environment – prior LR experience is preferred
  • You have a Bachelor’s Degree – a Human Resources certification such as a CHRP/CPHR is preferred
  • You relish in working collaboratively in a fast-paced environment with a willingness to coach, counsel and build strong partnerships – prior experience with interacting, coaching, and influencing leaders is preferred
  • You have working knowledge of employment law, compliance, employee relations with the ability to handle sensitive and confidential information
  • You have prior experience balancing multiple challenging cases; experience with ER case management systems would be considered helpful
  • You have exceptional issue resolution skills which you maneuver through ambiguity, adapting to changing priorities with excellent judgement while supporting employee investigations, ensuring internal/external compliance requirements are met
  • You’ve mastered critical thinking and can anticipate issues before they arise, suggesting solutions to cross-functional teams and partners
  • You’re technically savvy and computer proficient – you have a keen eye for reviewing and interpreting data reports in Excel
  • Great at expressing yourself clearly and with integrity - fluently bilingual in both English and French (written and spoken)
  • You're game for travel! - up to 25% travel required to stores in your region
  • Must have a valid driver’s license and access to a car


  • You’ll be part of a unique culture and family of passionate and inspiring individuals.
  • You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
  • You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
  • Benefits you can mix and match, depending on your needs.
  • Employee Assistance Program services for those times you need extra support.
  • Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
  • Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
  • And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.


Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career.

This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team. 

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