eCommerce Manager

myCoke ties to next generation selling model, by eliminating ordering time and increasing selling time to make sales teams more efficient, while providing customers with best-in-class solutions for convenient ordering, accessibility tools and customer support.

The Manager, myCoke will focus on developing a robust strategy for growing new customer adoption, retaining existing myCoke customers and growing online revenue YOY.

You will work with cross-functional internal/external stakeholders to develop myCoke (e-commerce) and be recognized as a brand ambassador of myCoke showcasing to customers the convenience and ease of interacting with myCoke platform.

You will also will lead a team of Agents/Specialist who are myCoke subject matter experts to manage the day-to-day projects which include, but are not limited to, Customer Marketing Project Coordination, Analytical Reporting, Sales Team training and solicitation of live outbound calls to drive online Sales and Customer Acquisition/Adoption.

Excellent presentation and negation skills and a passion for digital commerce will be critical to succeed in this role.

Responsibilities

• Consistent cross functional collaboration with various stakeholders and develop new approaches to improve and standardize internal processes to ensure myCoke growth and exceeding customer expectations online.
• Work independently without supervision to execute myCoke strategy across Canada
• Manage and be the trusted advisor for all related myCoke projects including technical Change Management, general support, customer growth strategy
• Negotiate and gain stakeholder buy-in while using Sales and Project management skills and knowledge with myCoke to influence the stakeholders’ decisions, provide insight, and help secure robust solutions.
• Drive Local, Regional and National Accounts myCoke adoption in collaboration with General Managers, Sales Directors, and Accounts Executives.
• Participate in routines across North America Coca-Cola Bottlers collaboration sessions via phone, email or in person to review myCoke enhancements roadmap and align on prioritization, service performance, CONA Change Requests and introduce opportunities for improvement.
• Main point of contact for myCoke technical incidents escalations, prioritization and reduction and voicing the final decisions to IT department for updates
• Manage annual budget elements within CCNA Service Level package and internal team budgets ensuring compliance and preventing overspending
• As a people manager, the primary role will be to develop targets and operating plans and a focus to coach & develop the team, ensuring they are customer-focused, high performing and deliver excellent customer experience online and drive growth and innovation.

Qualifications

• 3 years of eCommerce, Business Planning and/Marketing experience 
• Ability to multi-task cross functional workstreams, while managing high attention to detail
• Proven experience in delivering best customer experience practices
• Proven background in analyzing performance, customer activity and analytics
• Strong business acumen
• Excellent verbal and written communication skills 
• Excellent presentation skills
• Strong negotiation and influencing skills
• Proven experience with team leadership and management - coaching, and development
• Bilingual - French and English considered an asset

About Us

Proudly Canadian and Independently Owned, we are Coke Canada Bottling!

Coke Canada Bottling is Canada's premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide.

We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love.

We pride ourselves on building diverse and sustainable relationships with our customers, consumers, stakeholders, and communities through our shared values: lead with an entrepreneurial mindset, collaboration, integrity, accountability, quality and safety.

Our brands include: Coca-Cola®, Diet Coke®, Coca-Cola® Zero Sugar, Coca-Cola Life™, Sprite®, Fanta®, Barq's®, NESTEA®, POWERADE®, Minute Maid®, DASANI® and vitaminwater®; and our partner brands: Canada Dry®, Monster Energy®, and A&W®.

Important

All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada Bottling”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.

Coke Canada Bottling is committed to creating a diverse and inclusive workforce with several programs, policies and resources in place to support our people. For individuals requiring accommodations or support throughout the recruitment process please contact our Talent Acquisition Services team by calling 1-844-383-2653 or email HR@cokecanada.com.