E-Commerce Coordinator

New York, NY

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities

Job mission

A summary of what the job is accountable for:

To support Cartier’s online business, the e-commerce team must provide excellent service through well-run operations and coordination between departments to ensure smooth and efficient processing of e-commerce orders, and the local administration of its website.

Key Responsibilities:

Responsible to support daily operations including order processing, coordination & tracking of stock transfers, order return & exchange processing, and monitor stock assortments.
Daily monitoring of Client Relations Center/E-Commerce inbox
Collaborate with Client Relations Center, Supply Chain, Logistics, Fraud, Sales Audit, and IT support teams to ensure smooth order processing.
Regular and ongoing maintenance of all product visibility and sellability in liaison with digital, marketing, and merchandising teams.
Report to central team all bugs and system issues, and track status through resolution.
Local lead for collection of system issues reported by E-commerce, Client Relation Center, boutiques, and other key business contacts.
Identifying patterns with system issues and CRC requests and proposing solutions
Provide administrative support and assist with special projects as needed

Qualifications: The ideal candidate is an outgoing problem-solver with strong systems, technical and communication abilities. He or she possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent customer service.

Undergraduate degree and a minimum of 3-4 years related professional experience. Relevant supply chain merchandising experience preferred.
Outstanding computer skills with ability to learn new software applications quickly. Prior experience with
SAP and Salesforce systems are strongly preferred.
Team player with initiative, ability to prioritize, multi-task without sacrifice of attention to detail and thrive
in fast-paced environment.
Strong organizational, project management, communication, and follow-through skills are required.
Customer service focus