District Operations Coordinator
What you'll do...
At H&R Block, your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company—one that defined an industry and is now leading its transformation.
As a District Operations Coordinator, you’ll be responsible for all operational and administrative activities for company-owned tax offices and may support multiple District General Managers (DGMs) in a matrix management structure. You’ll need a strong ability to deliver executable results that will enable the company to achieve strategic business objectives.
The DGMs will look to you for consistent and effective weekly communication during scheduled 1:1s. This communication should include updates on shared goals including but not limited to: Hiring and onboarding of associates (Ready to Serve (RTS)), 8-week breaks, availability, vacation incentive, associate’s ability to work in multiple locations, real estate projects, financial reviews, supply orders, facility issues, visibility items, office readiness, classrooms, staffing by office (hiring tracker review) and pre-season staffing.
Day to day, you'll...
- Hire and provide leadership for assigned Operational Administrative Assistants and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities
- Manage labor and productivity to budget and business demand
- Ensure team submits timely and accurate expense reports
- Support District General Managers through consistent and effective communication, providing updates on all operations initiatives and known issues
- Manage office readiness, partnering with Lead Field System Technicians to facilitate office readiness planning, location set up and tear down, real estate projects and office upgrades
- Ensure all supplies are available to assigned offices.
- Execute planograms, ensuring office standards are consistently met and managing supply ordering and distribution
- Prepare for Hiring and onboarding (Ready to Serve) by assisting with hiring fairs and recruitment events
- Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, PTIN applications, training requirements and furloughs
What you'll bring to the team...
Education:
- High school diploma or equivalent
Work Experience:
- 1-3 years Supervisory/management experience
- Customer service experience
- 3 years Minimum related work experience
- Multi-unit management experience.
- Effective time management and organization skills with the ability to handle multiple priorities.
It would be even better if you also had...
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
- Bi-lingual skills
About H&R Block...
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.