Director Workforce Management - Mandalay Bay

Las Vegas, NV

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.


The primary responsibility of the Director of Workforce Management is to plan, direct and oversee the activities of the Workforce Management department. The Director is responsible for ensuring that the Workforce Management department manages the scheduling process for the entire property. The Director will make and influence decisions concerning the operations of all departments within the property.  This process will be managed to have proper staffing in all departments to be most efficient while providing exceptional guest service.


  • Develop productivity and guest service standards to ensure efficient staffing with exceptional guest service.
  • Provide leadership in the development of the Workforce Management department.
  • Act as property contact with respect to all facets of scheduling including vacation approvals, forecasting and analytical reporting.
  • Ensure all property schedules are followed accordingly and follow up with property leadership on exception reporting
  • Manage relationships with property leadership to develop strong communication channels between Workforce Management and operating departments
  • Maintain, troubleshoot and upgrade Virtual Roster Scheduling System and any other IT Systems
  • Ensure all scheduling is in compliance with all collective bargaining agreements and state and federal labor laws
  • Provide labor reporting to Property Senior Management
  • Develop standards and assign goals for Workforce Management


  • Workforce Management Specialists 


  • Bachelor’s degree in a related field, or equivalent experience 
  • Four (4) years of relevant experience 


  • Master’s Degree in Business Administration
  • Working Knowledge of Virtual Roster Scheduling 
  • Previous experience working in a similar resort setting
  • Previous experience working with all levels of management including senior executive
  • Previous experience developing productivity and guest service standards


  • Strong understanding of Collective Bargaining agreements as well as state and federal labor laws
  • Ability to plan, organize and execute multiple projects timely and accurately
  • Strong analytical and problem-solving skills
  • Proactive style while maintaining professionalism in dealing with sensitive and confidential matters
  • Able to lead and mentor a team
  • Ability to make sound decisions related to labor standards and staffing efficiency
  • Excellent customer service skills
  • Interpersonal skills to effectively communicate with all business contacts.
  • Ability to effectively communicate in English, in both oral and written forms.

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