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Director/Sr. Director of Retail and Operations

New York, NY

As the Director/Sr. Director of Retail and Operations for Parfums Christian Dior, this role is pivotal in executing the rollout of the direct retail strategy, including new openings and optimizing by-door performance and operations. Responsibilities include preparing for and leading openings, driving sales and managing financial performance, operational excellence, fostering a unified, collaborative, and innovative store culture, leading recruitment, development, and retail team animation, contributing to strategic planning, and overseeing client experience and relationships.

Key Responsibilities:

  • Lead pop-up and new openings, partnering across departments to prepare and execute seamlessly.
  • Spearhead pre-opening / closing meetings and take leadership of set up and break down.
  • Lead recruitment for store managers, ensuring a unified and motivated team across the direct network
  • Drive store performance and ensure commitment to brand excellence.
  • Monitor business and client KPIs across direct network, partnering with store managers to create action plans for growth.
  • Participate in budgeting and strategic development to exceed targets.
  • Manage by-door P&Ls, aligning strategies with initial retail budgeting targets.
  • Play a pivotal role in the assortment process, contributing insights for a competitive retail offering.
  • Work closely with store teams to enhance product presentation and optimize sell-through.
  • Coach management teams to ensure alignment with company goals and to cultivate an engaged, innovative store culture that promotes continuous improvement.
  • Oversee all aspects of retail operations, from openings to inventory management.
  • Ensure operational excellence by setting operational standards and driving accountability with store teams in compliance with policies and procedures.
  • Serve as field-based expert and champion for store operations, driving implementation of new tools and initiatives, providing feedback for evolution and improvement.
  • Recruit and manage the corporate and field operations team in support of the direct roadmap evolution
  • Stay attuned to market trends, sharing strategic insights with store teams, leadership, and Paris partners.


  • 10+ years of relevant experience managing across multiple US-based stores at once, with a strong operations background. Luxury beauty or fashion store experience a plus.
  • Proven track record of launching new store openings.
  • Strong interpersonal, communication, organizational, presentation, and follow-through skills.
  • Experience in results-oriented, high-growth environments with agile, resourceful capabilities.
  • Experience building, implementing, and iterating on new processes from the ground up.
  • Knowledge of KPIs, P&L management, and operational standards.
  • Experience with operations systems a plus.
  • Candidate must be available to work in New York City.
  • Able to work a full-time, but potentially varied schedule including nights, weekends, and holidays as needed.
  • Up to 50% travel required.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $170k-$230k.

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

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