Director - Service Cloud
We are looking for a motivated person to be a Director for the GCC Service Cloud. This person will be leading the Salesforce.com Service Cloud development team and driving the implementation of new innovation for the Customer Service Team and Mastercard. The team is global team and we need someone who can provide direction and drive future roadmap for this service. This role will be working with all levels in the organization. They will need to collaborate, prioritize, and ensure things get accomplished in a timely fashion.
The ideal candidate must be self-motivated with a proven track record in technologies and comfortable in the dynamic atmosphere of a technical organization. They must be organized and analytical, adept at working in a team environment, and able to handle multiple priorities.
Job responsibilities:
- Manage a global development team supporting the Salesforce.com Service Cloud
- Supporting career growth and raising the teams knowledge and abilities
- Primary contact for business owners to work with
- Responsible for prioritizing requirements and managing capacity.
- Organizes and communicates the release plan and cadence
- Coordinates with the QE and BizOps teams
- Runs the PI planning and responsible for keeping ALM up to date.
- Works with Security, Network, and Audit and Compliance teams as needed.
Experience:
- Prior Managerial Experience
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- Working knowledge of CRM applications
- Excellent presentation, written/verbal communication, documentation, and client-facing skills, and a demonstrated ability to communicate with non-technical clients regarding technical issues
Preferred:
- Salesforce.com hands on experience and/or certifications
- SAFe/Agile Certifications a strong plus
- Bachelor's degree in computer science, information systems, or other technology-related fieldDue to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.