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Director, Sales Operations

Remote (United States) San Francisco, CA

Unveil Your Next Career Adventure at Zendesk


Are you steeped in SaaS and Sales Operations excellence? If you're on the hunt for a transformative leadership role where your contributions will propel us forward, Zendesk is your arena.


As the Sales Operations Director for our North American Commercial segment, you will report directly to the Vice President of Sales Operations. In this paramount role, you will act as the cornerstone, ensuring the precision and efficacy of our sales processes and strategies across North America. This role transcends traditional operational duties—it's about enhancing, innovating, and leading our sales force to unparalleled success.


Your Mission

You will:

  • Serve as the primary business partner to one of our VPs of Sales, becoming their right arm, left arm, and eyes and ears, enabling them to concentrate on driving revenue and bookings.
  • Forge a close partnership with the leadership, contributing your insights and executing the sales strategy for North America.
  • Champion operational excellence within the sales division, setting the pace for innovation and efficiency.
  • Act as the Subject Matter Expert (SME) for our sales technology stack, ensuring flawless data management and utilization.
  • Collaborate with the broader Go-To-Market (GTM) Ops team to establish and refine performance metrics, facilitating informed decision-making.
  • Redefine and optimize the territorial distribution ensuring comprehensive market coverage and increased sales efficiency.
  • Swiftly address and resolve operational challenges, suggesting improvements to systems and processes to fuel scalable growth.
  • Work in tandem with the Sales Enablement team to identify and rectify knowledge and skill gaps, ensuring ongoing development and training.
  • Analyze sales performance, managing pipeline and forecasting with a focus on accuracy and efficiency.
  • Conduct financial modeling to guide the prioritization and allocation of resources and investments in new market opportunities.
  • Document and disseminate operational best practices to elevate overall team performance.
  • Act as a representative for North American sales nuances and priorities in global strategy discussions and Centers of Excellence.


Who We Are Looking For

  • A curious and passionate leader with at least 7+ years in a comparable role, ideally within a high-growth SaaS environment in either a similar role or sales leadership role.
  • An expert problem-solver, renowned for leveraging data to drive pivotal business decisions.
  • Proficient in the nuances of data analysis and financial modeling, familiar with SQL and extracting insights from SFDC.
  • Adaptable, entrepreneurial, and quick to act, thriving in dynamic, growth-focused settings.
  • A master multitasker, adept at managing multiple initiatives, from broad-scale projects to immediate operational demands.
  • A dedicated team advocate, fostering a collaborative environment while steering both individual and collective achievements.


Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.


Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.


The US annualized base salary range for this position is $165,000.00-$247,000.00.


This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.


This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.


The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.


Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here


Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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