Director, Operations

Do you want to change the world? We do, too.

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.

SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:

Summary of Role:

SunPower Corporation is seeking an experienced Director of Operations to lead the rapidly expanding Operations team in our self-perform install channel. This position reports to the Senior Director of Order to Cash Operations.

As Director of Operations, you have the exciting opportunity in working directly with the teams that are driving the installation project lifecycle. This role is responsible for organizing each of the teams that manage the various project milestones so that we execute at the highest efficiency with the goal of best-in-class cycle times. The ideal candidate must be competent and able to plan many kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. Through the lens of “Customer First,” you are responsible for managing defined operations, identifying gaps and tools for the North America Residential business unit to operate effectively and efficiently. Define best-in-class processes by creating a ‘use case’ to depict the process steps and user requirements for digital team to develop the tools needed to meet business objectives, drive process improvements, and reduce project cycle time.

Essential Duties and Responsibilities: include the following (other duties may be assigned)

• Develops organization
• Define departmental objectives and metrics and ensures progress is being made to achieve them
• Hiring, management, and career development of the team
• Departmental budget creation, tracking, and management
• Personnel performance reviews and discipline
• Establish Key Performance Indicators (KPIs) to deliver short and long term corporate goals and objectives and the desired organizational behavior

Revenue Management for lease, loan and cash products

• Oversee day to day order execution and customer interfaces
• Ensure orders are processed according to departmental policies and service level agreements
• Financial Products revenue recognition forecasting and risk reporting
• Manage financier deadlines, process cancellations and amendments when necessary to minimize exposure and maximize fund utilization
• Continuously identify opportunities to accelerate cash receipts from all financial products

Create a World-Class Operations team

• Through a holistic lens of the installation lifecycle and identify areas of efficiency improvement opportunities
• Develop Dashboard and workflow for team, create a clear view for them to focus and prioritize their day
• Utilize statistics and Pareto to identify issues, improvement opportunities, and action plan to resolve
• Deliver on World Class Cycle Times and NPS

Project Coordination from contract validation to commissioning for all non-installing & direct channel

• Keep all parts of the install process organized and running according to plan including communicating between the customer and various internal teams (field operations, sales partners, finance operations) setting dates for tasks in order to drive project progress and cycle time reduction
• Meet customer expectations by anticipating customer needs and resolving problems in conjunction with managers of field operations, products, finance and sales
• Utilize Residential Project management tool to manage project workflow, meeting incentive application and collection process and timeline, and proactively manage projects at risk of cancellation

Related Experience and Educational Requirements

• Minimum requirements
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in business management, operations, engineering.
• Experience in ERP order management systems.
• Ten or more years experience managing Operations, lean manufacturing, customer service, project management
• Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint) is required
• Advanced reporting and analytic experience, including extensive experience summarizing detailed data into actionable insights and recommendations.
• Proven ability to work as a project team leader and innovator a must.
• Excellent interpersonal communication, oral communication, written communication and presentation skills.
• Influential, self-starting, persuasive, and driven.
• Proven ability in meeting business and organizational objectives.
• Excellent leadership and managerial Skills: Communication, Managing people, Decision Making, Negotiation, Project Management, Problem Solving, Collaborative and possesses an entrepreneurial mindset.
• Must have the passion for quality, continuous improvement, excellence and innovation
• Knowledge and exposure to SOX, ISO and lean

Preferred Requirements

• The knowledge, skills and abilities typically acquired through the completion of an MBA degree program or equivalent degree.
• Experience with Salesforce CRM and Oracle
• 5+ years in an order management or operations organization, 10+ years total experience.
• Lean Black Belt Certified
• Experience in sales operations
• Experience with working with teams in Asia

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants

SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may contact HR Shared Services: askhr@sunpower.com.

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicantsand employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.