Director of Product Design

Remote (United States)

You are an inspiring leader who will shape the future of Ro’s Patient experience. We’re looking for a Director of Product Design to build and grow a team responsible for delivering the best-in-class healthcare experience to our patients across patient-facing platforms (web and app) by designing thoughtful, delightful, and future-forward patient experiences. You’ll be a strategic partner to shape the future of Ro’s patient experience in cross-functional partnerships with Tech Org partners (Product Management. Engineering, Data, UXR) as well as Clinical, Legal, Operations, Growth, and Marketing leads.

What You’ll Do:

  • You'll collaborate with counterparts from the Tech Org (Product Design, Product, UXR, Engineering, and Data) to define the vision, strategy, and design objectives using the needs of our patients as a north star
  • You'll play a prominent role in moving from strategy to execution, as well as serving as an internal thought leader and key facilitator of the design process. In addition to continuous improvement of existing systems and services, you'll help launch new and innovative health care experiences cross-platform (web, app)
  • You’ll lead by example. You’ll bring strong leadership to influence and inspire Product Designers to push boundaries to achieve excellence in delivering an exceptional patient experience
  • You’ll take a holistic approach to understand our patient’s needs - various levels of JTBDs and their problems- in great depth across different conditions
  • You'll build and scale a high-performing Product Design team at Ro, both by hiring and developing the existing team. You'll build upon our 4+ years of established design culture: first by understanding the whys and hows of our operation, our mission, and our values, then by adding your perspective and creating a space for others to continually share their own
  • You'll work with other Directors of Product Design to prioritize and guide Design and Tech Org initiatives—such as our Design Systems, and our dedication to accessibility—and drive them towards meaningful milestones
  • You'll foster cross-functional relationships with teams outside the Tech Org, including Growth, Marketing, Clinical, Legal, and others

What You’ll Bring to the Team:

  • Minimum 7+ years of product design experience
  • 5+ years of experience leading a team of product designers, ideally in high-growth environments
  • Strong portfolio showing a successful track record of building and implementing thoughtful, high-quality, strategic, and scalable products on B2C platforms, and across web and native apps
  • Embodies our Ro values—is insatiably Curious, Effective, Relentless, Empathetic, and Magical
  • Strong communication and storytelling skills
  • Experience working in rapid release cycle environment and partnered with product managers and engineering teams to define and ship features quickly
  • Strategic thinking looks for design efficiencies that balance engineering and product needs without sacrificing the integrity of the design
  • Fluency in modern web technologies and understanding the fundamentals of front-end development
  • An obsession with details and have great visual design skills
  • Empathy towards not only end-users but to team you are working with
  • Experience with Figma and front-end programming

We've Got You Covered:

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, fitness, and physical therapy

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.

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