Director of Operations

Austin, TX

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.


Who You Are:

Museum of Ice Cream is looking for our next Director of Operations to join our fun-filled team. You are thoughtful and ambitious, confident in leading a team full of joy ambassadors, performers, actors, and foodies. To be considered for this role, you are a strategic operator, a hospitality and experience lover and truly understand the power of imagination and connection! You need a strong background in strategy, operations, finance and HR. You take great pride in delivering a memorable guest experience and maintaining a seamless operation.


What You Will Do:

As the Director of Operations, you will have a strong operational background (preferably with understanding of F&B or willingness to learn) and be an inspiring leader who understands that training and developing your team is critical to the operation. You can successfully manage people, processes, budgets and expenses effectively.


Your Day-to-Day:

CORE OPERATIONS

  • Hold accountability for Museum team deliverables.
  • Ensure culture, reputation, and brand of MOIC is actively cultivated.
  • Hold account to KPIs including improving quality of experience, driving revenue targets, maintaining optimal hours and staffing levels
  • Quality and excellence from direct reports
  • Control and oversight of schedules of team members including GMs on site
  • Increasing quality of hospitality, F&B and experience
  • Ensuring peak holidays, weekends and peak seasons are optimized for staffing and hours to ensure revenue targets are met
  • Increasing off season low peak revenues
  • Manage expenses and P&L of units
  • Particular attention to off season and low peak days and improving cost structure


PROCESS:

  • Work with GMs to make sure systems and processes are being standardized and implemented consistently
  • Liase with Talent Acquisition and GMs to ensure hiring standards and process is improved and expectations are set
  • Ensure standardization of onboarding for managers and employees at units and coordination with any HQ / HR involvement
  • Manage and recruit a team of managers responsible for over 50 employees in each location
  • Ensuring training and quality control standards are put in place across all staff.
  • Maintain operational best practices, creating guidebooks and handbooks for all new cities.
  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Reviews, analyzes, and evaluates business procedures.
  • Implements policies and procedures that will improve day-to-day operations.
  • Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
  • Improves customer service and satisfaction through policy and procedural changes.
  • Leads coordination and integration of efforts among operations and cross-functional divisions to produce smoother workflow and more cost-effective business processes.


F&B PREFERENCE:

  • Directly coordinates/oversees food and beverage operations in all MOIC locations
  • Works directly with on-site management to ensure that day-to-day food and beverage operations are met and kept to MOIC standards
  • Monitors cost of goods and services, including but not limited to food, beverages and supply costs as well as labor to make sure budgets are always maintained
  • Ensures site teams have proper training on all equipment (cleaning, breakdown, set up, warranties)
  • Oversees all equipment purchases as well as training on equipment usage and maintenance
  • The pay range for this role is $100,000 - $145,000 USD

Requirements

The Necessities and Nice-to-Haves:

  • You have a experience or a degree in business, finance, marketing or hospitality
  • You have 5+ years of multi-unit management experience with a physical consumer-facing unit
  • You are a strong, diplomatic leader that is enthusiastic about bringing a team together to inspire others
  • You have a contagious, extroverted personality with unmatched energy
  • Must be willing to travel up to 70% of the time
  • You are an experienced people manager and truly a people person.
  • You have superior written and verbal communication skills
  • Bonus: You love eating ice cream for breakfast, lunch and dinner

Benefits
  • Unlimited ice cream
  • Competitive Pay
  • 16 free museum tickets per year for friends and family, with free entry for self
  • 50% off retail products
  • Vision, dental, 401k and healthcare benefits
  • Stock options
  • and so much more!

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