Director of Customer Service

Challenge yourself and achieve greatness at a company renowned for stellar customer service. The Director of Customer Service guides and develops a professional team of customer service representatives, leading them as they continue Uline’s relentless commitment to its customers. This position reports to the Vice President of Customer Service.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

• Direct the daily operations of Uline’s Customer Service area.
• Oversee the analysis of reports, audits and project quotas, identifying problems and improving procedures and standards.
• Communicate procedures and policies to Uline’s branches across North America.
• Oversee and manage capital and operating budgets.
• Build relationships with IT, Recruiting, Executive Operations and branch managers.

Minimum Requirements

• Bachelor's degree. Major in business or related field preferred.
• 7+ years of customer service leadership experience.
• Excellent problem-solving and analytical skills.
• Available for travel to branch and international locations.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
• 401(k) with 5% employer match.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• First-class fitness center.
• Beautifully maintained walking trails.