Director of Application Services

The Director of Application Services' primary responsibilities are to direct and oversee the selection, implementation, access and usage of software applications used by the organization.

Responsibilities & Duties:

• Manage the ERP and retail support applications team, including recruiting, mentoring and monitoring workflow productivity and performance.
• Provides guidance and consultation on applications and related services to other departments, which may include reviewing system documentation, feasibility, design, testing, SOP additions/changes and implementation.
• Coordinates the resources needed to meet business objectives related to software applications, focused primarily on reducing costs and creating efficiencies throughout the business.
• Oversees the project management for application implementation, including reviewing and negotiating contracts, collaborating with vendors regarding the statement of work (SOW), and outsourcing work as needed. 
• Oversees the project management for master data alignment across all business systems currently in use and which is not uniform. 
• Prepare and present long- and short-range plans for application software selection, system development and system maintenance, and larger information strategy. 
• Develops and adheres to departmental budget.
• Ensures compliance with applicable company, state, and federal laws, statutes, and regulations, as appropriate.
• Ensures proper IT controls are in place; maintains administrative role in all applications that have a critical business function and/or which contain protected data.
• Reports to leadership on a routine basis regarding alignment of the department with the company strategy.
• Oversee a curriculum for cybersecurity training throughout the Company; perform routine risk assessments surrounding the IT environment and mitigate risks based on a cost-benefit analysis.
• Performs other related duties as assigned.

Qualifications:

• B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering or related field required 
• 8-10 years of similar or related experience required 
• Must possess specialist knowledge of operating systems, devices, applications, and software 
• Intermediate Excel experience required at a minimum 
• Must possess excellent verbal and written communication skills 
• Must have at least 5-7 years of management experience 
• Must have ERP management experience 
• Must have cybersecurity and risk management experience 
• Experience utilizing an IT ticketing system preferred 
• Experience as a programmer or systems analyst with emphasis on data administration preferred 
• Must be at least 21 years of age
• Must be able to explain complex ideas to those with limited IT and systems knowledge 
• Must be able to assist operators in a support function, training them through a knowledge gap