Director, Marketing Operations

San Diego, CA

This highly visible role is responsible for the end-to-end marketing workflow across Petco’s matrixed reporting organization. This key role sits in a pivotal position in the center of campaign planning, go-to-market management and creative development. The objective is to provide leadership that connects the dots between those processes and make the teams more effective and efficient. Reporting to our VP, Marketing Operations, the individual in this impactful role will help further transform in our award- winning marketing team.

Principle Duties and Responsibilities:

Stewardship for the operation and evolution of the end-to-end workflow across Petco Marketing, as the Integrated Marketing Model is refined and becomes more efficient. To include recommendations on tools, processes resources and change management plans.
Responsible for the design and maintenance of the Capacity Model that assists Marketing leadership with prioritization decisions on overall workload balancing.
Facilitate working sessions to produce solutions and make recommendations quickly, that will drive business results.

Qualifications:

Bachelor’s Degree or equivalent experience
Marketing campaign process experience (agency experience also welcomed) – Experience working in a complex, matrixed organization
Six Sigma methodology or equivalent experience
Work independently to develop methods, techniques, and criteria for achieving objectives
Proactively identify and tackle tough problems with the ability to take complex situations and distill them down to simple and easy to understand analyses for executive decision making
Provide regular operational and executive status reporting
Process issue identification, analysis, future state definition and implementation. Includes planning for the change management when rolling out new process changes
A real change-agent – someone energized by the thought of proactively identifying opportunities and developing innovative methods to solve them
Excellent analytical thinking, analysis, and problem-solving skills Ability to keep details organized across multiple workstreams and multiple teams
Strong written and oral communications skills, including negotiation, presentation, and influence.
Ability to listen, not dominating the conversation, and communicate/present succinctly.
Leadership skills including team building, conflict resolution and consensus-building
Ability to manage and influence virtual teams Ability to interface effectively with all levels of management
Experience with organizational effectiveness assessments and improvement methods

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.