Director, Legal Operations

Remote (United States)

Gem’s mission is to help companies hire great teams. Our talent engagement platform enables recruiting teams to build relationships that lead to diverse, high-quality talent pipelines, a great candidate experience, and predictable hiring at any scale. By creating a source of truth for all relationships with talent, Gem can automate personalized outreach, while also generating insights about the entire recruiting process.

Our customers are savvy recruiting teams from industry-leading companies — like Dropbox, Grammarly, Doordash, Cisco, McDonalds — who understand that getting the best talent in the market is key to maintaining their competitive advantage.

With funding from key investors such as, ICONIQ, Greylock, and Accel, Gem has recently been recognized with Unicorn status, with a $1.2B valuation — becoming one of the fastest-growing SaaS companies at its scale. And just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve built and have recently been recognized as: 

  • The Breakout List, 2022
  • Certified as a Great Place to work, 2022
  • Y Combinator Top Companies, 2022
  • Fortune Best Workplaces in the Bay Area, 2022


The Team & Role 

We’re looking for self-motivated Legal team members who crave a challenge and feel energized to roll up their sleeves and help realize Gem’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We look for people who are curious, inventive, and work to be a little better every single day. We value having diverse teams and want you to grow as we grow; you’ll be amazed at the magnitude of your impact. In our work together we aim to be humble and collaborative, and we try to toss a little fun in the mix:). And, we’re just getting started. If this sounds like a good fit for you, why not say hello?


As our first Legal Operations, Director, you will be a founding member of our Legal Operations team. We are seeking a legal operations professional who has a strong background in contract management, contract negotiation, building processes and supporting a growing legal team. In this role, you will report directly to the Head of Commercial Legal. The ideal candidate will be able to support the Legal team in partnership with internal collaborators across the organization and will help develop the Legal team's internal processes, systems, and tools while demonstrating strong skills for working across functions.


  • Implement and manage the processes and technologies that enable Gem’s Legal team to operate effectively on foundational matters like contracting, task tracking, records management, and other team needs (e.g., vendor/firm relationships and renewals)
  • Negotiate customer and inbound contracts such as subscription agreements and NDAs
  • Manage the contracts lifecycle process for all agreements reviewed by the Legal team; maintain contract repository—including document processing, electronic signatures, electronic filing, scanning, and light data processing—ensuring all contracts are properly tracked, executed, and filed appropriately
  • Develop Legal team knowledge management system; manage training; create templates/forms for most routine matters; create and manage Slack channels, workflows, and other mechanisms for Legal team service; create guides and other assets to support the legal support process and provide opportunities for self-service
  • Manage government registrations and annual reports, including information gathering, reporting, and record-keeping
  • Support responses to data requests, subpoenas, or other document requests in relation to legal processes
  • Tackle special research projects and other duties as requested by members of the Gem Legal team


  • Bachelor's degree required; paralegal, legal management, or legal operational certificate from an accredited program preferred; graduate or juris doctorate degree a plus;
  • 7+ years of experience with legal operations and project management at a law firm or in-house law department;
  • Detailed-oriented, self-starter, problem-solver, strong analytical, organizational, and project management skills;
  • Demonstrated abilities in operational excellence, to independently and collaboratively track and move projects forward while adapting to changing priorities;
  • Ability to organize, think critically, strategically and tactically, meet deadlines yet remain flexible in a dynamic multi-task and fast-paced environment;
  • Excellent verbal, written communication and interpersonal skills with internal stakeholders, outside vendors, and other parties;
  • Strong experience in researching, implementing and using legal department technology tools;
  • Experience with project management, records management and e-billing systems;

Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success. 


Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at and we’ll work with you to meet your accessibility needs.


Gem’s Vaccination Policy

Gem requires all employees to be fully vaccinated* for COVID-19 prior to starting work. Gem is an equal opportunity employer, and will consider requests for exemption from this policy as a reasonable accommodation where it can do so absent undue hardship, consistent with federal, state, and local law.


*Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. For example, this includes two weeks after a second does in a two-does series, such as the Pfizer or Moderna vaccines, two weeks after a single-dose vaccine, such as the Johnson & Johnson vaccine, or two weeks after the second does of any combination of two doses of different COVID-19 vaccines as part of one primary vaccination series. 

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