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Director, Legal and Professional Network Management

Remote (United States)

Have a passion for helping people through technology? Come help Rocket Lawyer disrupt the legal industry and live up to our mission to make the law affordable and simple. You'll work closely with our operations team to build a community of freelance legal professionals that will empower people around the world with greater access to the legal help they need. Sounds exciting? We’re glad you agree.

A Day in the Life:

  • Lead global recruiting activities to attract top legal talent to join the Rocket Lawyer ASK fulfillment network
  • Build onboarding program ensuring positive, enthusiasm-building learning experience for newly joined legal professionals
  • Understand supply/demand trends/plans and ensure we are staffed appropriately in all geographies and practice areas 
  • Actively monitor SLA attainment and adjust staffing accordingly to ensure all KPIs met or exceeded
  • Define and manage compensation program ensuring perfect accuracy of monthly statements and develop a pay-for-performance model
  • Develop and lead engagement activities for our Legal Professional fulfillment network, including training and educational sessions, constantly solicit and rationalize feedback on processes, tools, etc. and consolidate into a roadmap for improvement
  • Conduct Quality Audits on all fulfillment work, coach and provide feedback as appropriate
  • Oversee documentation and credential management both when new and annually/as needed
  • Constantly analyze the current state of operational effectiveness, synthesize fulfillment network team and customer feedback and provide input on optimization of tools, policies and processes 
  • Ensure compliance with applicable internal processes
  • Effectively work cross functionally with all partner organizations and serve as an operational subject matter expert in all cross functional endeavors
  • Provide thoughtful and meaningful input on definition of departmental and organizational goals


  • 5-15 Years experience in attracting talent, managing performance and forecasting staffing plans for a distributed organization
  • Experience in Legal recruitment field (either 3rd party or in-house)
  • Demonstrated track record defining and administering compensation model for remote suppliers
  • Proven history of definitions and administering quality measurement programs, identifying and addressing performance gaps
  • Ability to build trust, foster strong working relationships and collaboratively work with stakeholders of all levels, positively influence outcomes
  • Clear and effective written and verbal communication skills and ability to distill and convey information in a concise and compelling manner
  • Strong organizational and management skills, effectively responding to a wide range of incoming requests and responsibilities
  • Strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
  • Maintains unsurpassed attention to detail and command of business details
  • Capable of understanding technology and maintaining mastery of the business

Benefits & Perks:

  • Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
  • Unlimited PTO
  • Competitive salary packages
  • Life insurance
  • Disability benefits
  • Supplemental Optional Life Insurance Benefits
  • FSA Options Optional
  • HSA with Company Match
  • 401k program with Company Match
  • Fertility Assistance and Planning options
  • Gympass & Classpass fitness platforms
  • Comprehensive Pet Insurance options
  • Financial Wellbeing & Student Loan Program access
  • Access to additional Mental Health & Wellbeing resources
  • Pre-tax Commuter/Transit Benefits
  • Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates

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