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Director, Learning and Development

Toronto, ON

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

Specific job details include:

  • Reviewing existing training curriculum/materials, meeting with key Medcan stakeholders to identify learning needs and developing an organizational learning roadmap and then executing against that roadmap including personal development and delivery of employee training courses.
  • Develop a management learning framework to enhance the leadership/manager effectiveness and build leadership capability across the organization.
  • Work with leaders to ensure consistency in new hire and ongoing training for their teams.
  • Ensure that the onboarding experience is consistent for all new employees and sets them up for success from day one.
  • Maintain and update the content on Workday Learning, building e-courses and sourcing content from external sources. Ensure that the content is organized and easy to access.
  • Oversee the annual performance review process and performance calibration sessions with leaders. Provide training to leaders on the review and objective setting process.
  • Manage the succession planning process. Work with leaders to identify successors and high potential employees and create development plans to build organizational strengths and future leaders.
  • Acting as the behavioural /leadership learning and development expert for the organization.
  • Mentoring and developing the Learning and Development Business Partner.
  • Establishing an assessment framework to analyze and evaluate learning program outcomes and ROI to implement process improvements that increase effectiveness.
  • Leads Medcan’s annual Continuing Medical Education event for physicians and allied health professionals. Work with the Chief Medical Officer, allied health leaders and support staff to coordinate and plan the event.
  • Design and plan the Medcan Values Days. Work with external training partners to create impactful sessions that support and maintain Medcan’s values and culture.
  • Managing relationships with outside vendors, educational institutions, professional networks and other strategic service providers to support the company’s program design, development and/or delivery as required as well as enterprise risk initiatives. Negotiate terms and conditions with suppliers.
  • Updating Medcan’s annual mandatory training and working with leaders to ensure all employees complete the training.
  • Leverage key behavioural and cognitive assessment tools in succession planning led discussions with Executive and Leadership Teams in identifying high performance within each key function.
  • Lead team building and coaching, development sessions through scientifically-valid behavioral reports for key stakeholders and their respective team members.
  • Work with IT and Privacy and Risk leaders to ensure that Medcan’s mandatory training is updated annually to mitigate risk and ensure compliance with any regulatory/legislative changes (e.g., PHIPA, CASL, Consumer Protection Act, Accessibility).

The nature of the role requires exceptional presentation, critical thinking and organization skills. The individual must be able to work well with others and be a self-starter. A background in employee learning is required.

Other desired attributes include:

  • Demonstrated success in independently designing, delivering, and managing learning programs.
  • Superior written and verbal communication skills, conflict resolution, and problem-solving skills.
  • Detail orientation and a sense of urgency.
  • The ability to interpret complex information, synthesize and then communicate it to others in a manner that can be easily understood and acted upon.
  • Flexibility in adapting to change and in participating in consultative decision-making processes.
  • Ability to connect with diverse audiences and have cultural awareness.

The Requirements:

  • Undergraduate degree
  • 5+ years of work experience which involved working with employees in a learning capacity and experience with a learning management system
  • Ability to deal with individuals sensitively, tactfully, diplomatically and professionally at all times
  • Excellent written and verbal communication skills
  • A high degree of professional integrity, ethics, and confidentiality

Medcan has a strategic objective to grow substantially over the next 5 years. As a Director of Learning and Development you will have exposure to all areas of the business and there will be opportunities for growth. If you are looking to apply your enthusiasm to learn and entrepreneurial acumen, then Medcan is for you.

This full-time role reports to the Vice President of HR. This is a hybrid role and the work schedule is five days per week Monday to Friday, in the office twice/week.

The position offers an attractive total compensation package including a base salary, performance incentives, a comprehensive benefits plan and a genuine opportunity to grow at one of Canada's 50 Best Managed Companies. The position also offers outstanding health and wellness benefits through Medcan's Live Well program.

We can offer you a great working environment and an opportunity to let your excellence shine. In your cover letter please include why you wish to align yourself with Medcan and how you believe you can add value to our organization.

We thank all applicants for their interest; however only those selected for an initial video interview will be contacted. No phone calls and no agencies please.

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team.

We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

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