Digital Solution Architect

The Digital Solution Architect in our Digital Implementation team supports the late stages of the sales process and the early stage of implementing digital solutions at customer sites (hospitals and laboratories) across the nation. This position serves as the main intermediary between sales and implementation.

This position provides technical advice to validate late-stage sales activities, works with customer IT groups to prepare for implementation, and creates standard builds of servers. While a majority of this work is performed remotely, this position may require 20% or greater travel to customer locations.

KEY ROLES & RESPONSIBILITIES

• Provides technical advice to validate customer solutions during late-stage sales activities
• Reviews customer site readiness plans and project scope
• Designs, gains agreement, and communicates project plans for customer implementations which align with Roche policies and procedures; simultaneously manages multiple projects 
• Ensures resources are aligned and available to complete the required activities within the prescribed time frames; coordinates activities to ensure each project progresses on schedule while meeting all other specified project performance parameters
• Manages customer installation expectations, identifies project risks, and formulates plans to minimize impacts to projects; escalates implementation issues as needed and manages critical customer situations
• Works closely with and influences customer IT groups to support implementation and manage initial security access for users at customer sites
• Partners with colleagues to create standard build of servers while complying with internal requirements; transitions work to Digital Solution Engineers focused on the configuration stage of implementation
• May perform remote and/or on-site troubleshooting of Digital solutions, as needed
• Actively participates in and conducts pre-implementation, implementation, and post-project review meetings for RDC customers and internal stakeholders
• Serves as a technical resource for lower levels on more complex system issues; participates in new hire training and mentoring activities based on area of expertise
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.  
• Performs related administrative duties such as creating and submitting expense and status reports while adhering to regulatory requirements
• Networks with senior internal and external personnel in area of expertise as well as some key contacts outside area of expertise

WHO YOU ARE

You are a mid-career professional that has deep knowledge and experience with networking and security in a healthcare setting. You are approachable, skilled in communicating with sales, influencing customers, and translating technical language. You are comfortable engaging in difficult conversations and are successful in finding resolutions. You seek and are comfortable with autonomy and have a continuous improvement mindset.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience + 4 years of laboratory IT, general IT, product line experience, OR
• 6 years experience

PREFERRED QUALIFICATIONS

• Able and willing to travel approximately 20% of the time; travel is variable based on customer needs
• Currently possesses US work authorization and will not require sponsorship
• 7 or more years of related experience in a healthcare setting
• Technical skills within product groups including Microsoft Windows, IT Security, Networking, and Intersystems Cache
• Familiar with healthcare domain integration standards (ASTM, HL7, EMR, ADT, etc.)
• Knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes
• Ability to troubleshoot complex problems, consult, and drive resolution
• Highly effective communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups
• Analytical, logical problem resolution skills

ADDITIONAL INFORMATION

• Relocation benedit are not provided with this job posting.
• Company car is not provided with this position.
• This is a remote, field-based position.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. 

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.