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Digital Product Analyst

Alpharetta, GA

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PAY GRADE 20E


This position works with operations, sales, engineering, information technology and other key functions to develop, implement, and deploy product technology solutions throughout the Global Freight Forwarding business unit. He or she actively participates in market research, product management, and assists in the development and execution of market strategy.


The incumbent will be a part of the Digital team that reports directly to the Sr. Digital Product Manager. This position enhances digital products through agile design, implementation, training, metrics and communication projects.


This role manages and stores processes, standards, and metrics that help improve employee and customer experiences, and helps measure progress against the product road map. This position takes a lead role in planning/execution of large projects and wildly important initiatives.


This role may manage, through influence, other subject matter experts to ensure timelines and project deliverables that will be used by UPS partners who influence our customers’ experiences. 


Responsibilities

  • Lead integration efforts between the UPS Forwarding Hub and CargoWise, both wildly important initiatives for the Global Freight Forwarding business unit.
  • Defines project scope and schedule, while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepares and distributes progress reports; manages risks and issues; corrects deviations from plans and perform steady-state planning for projects.
  • Assists in team development while holding teams accountable for their commitments, removing roadblocks to their work; leverages organizational resources to improve capacity for project work and mentors/develops team members.
  • Conducts focus groups and interviews with internal stakeholders to understand how current processes/tools are being used and could be enhanced to better facilitate a customer’s experience.
  • Balances multiple agile projects and deployment schedules to meet stakeholder goals/expectations.
  • Identifies key design stakeholders; organizes, research, leads, and moderates design workshops; identifies experience improvement opportunities and provides recommendations to further improve implementation success.
  • Promotes empowerment of the team, ensures that each team member is fully engaged in the project, making a meaningful contribution and encourages a sustainable pace with high levels of quality and results.
  • Supports internal partners in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.
  • Manages issues/risks to ensure the stakeholder and sponsor-approved escalation and mitigation plans are followed.
  • Identifies issues that require training or re-training to improve the efficiency/effectiveness of operations, sales, engineering, Global Business Services or other functions which have a direct impact on our product’s growth.
  • Determines key metrics for implementation with input from key stakeholders; collects and synthesizes metrics on a regular basis with updates to key stakeholders; including both qualitative/quantitative metrics.
  • Supports requests from internal groups (e.g., Operations, Sales, I.E., UPS Global Business Services, etc.) to provide analysis on product-related projects.
  • Serves as a key contact to all impacted parties, products, and services across the business to provide a two-way communication channel and ensure an effective/consistent message is being communicated.
  • Creates and manages online communications with internal/external stakeholders, creates compelling storyline-driven and visual presentations.


Requirements

  • Demonstrates excellent communication (verbal/written), interpersonal and organizational skills with attention to detail; is a self-starter, very curious, independent and quick learner.
  • Possesses strong analytical capabilities and ability to work in teams/independently.
  • Experience with Project Management and International business.
  • Experience working in or managing an agile team.
  • Experience with Microsoft SQL Server, R, Forecasting software and general coding.
  • UI/UX strategy experience.
  • Bachelor's degree. Master’s Degree- Preferred (or internationally comparable degree).
  • Minimum 5 years of experience in industrial engineering, operations, sales, technology, consulting, program management, analytics, or logistics environment.


OTHER CRITERIA

Employer will not sponsor visas for position. Position is located in Atlanta.


Employee Type: Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.


Other Criteria: 

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.


Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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