Digital Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Details and Responsibilities:

Bank of America's Digital Payments' team is seeking a Digital Manager to manage metrics, controls, and audit issues, for Digital Payments Product(s).

• Manage Controls and Metrics for Digital Payments Product(s), including monthly SPI metric tracking and reporting, implementing control improvements, and developing and maintaining detailed metric / control procedures
• Manage audit issue(s) for digital payments product(s), including partnering with partners to document action plans, developing reporting / control / technology solutions, and mitigating risk
• Proactively assess processes and suggest improvements to mitigate risk
• Partner closely with Product Partners, Legal, Risk, and Business Controls Partners to proactively mitigate risk
• Support any risk / audit requests for processes

Required Qualifications:

• Minimum 2 years of experience working in payments, business controls, or related business
•  Coordinating, communicating, and managing across multiple lines of businesses experience
• Proactive Problem Solver
• Collaborative team-player
• Quantitative Analysis Capability
• Attention to detail

Desired Qualifications:

• Ability to lead with influence
• Technology and production incidents experience

Minimum Education Requirements: 

• BA degree or equivalent work experience

Skills:

• Collaboration
• Decision Making
• Problem Solving
• Production Support
• Project Management
• Business Operations Management
• Policies, Procedures, and Guidelines Management
• Product Design and Development
• Product Management
• Stakeholder Management
• Agile Practices
• Oral Communications
• Presentation Skills
• Process Management
• Written Communications
• Organizational Skills

Shift: 1st shift (United States of America) | Full time

Hours Per Week: 40

Travel: Yes, 10% of the time

New York pay and benefits information 

Primary Location:

620 S Tryon St, NC, Charlotte, 28255 

Additional Locations:

1114 Avenue Of The Americas, New York, New York, United States 

110 N Wacker Dr, Chicago, Illinois, United States 

600 Peachtree St NE, Atlanta, Georgia, United States 

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