Digital Delivery Lead

Atlanta, GA

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

The Marketing team at Bose consists of passionate, bold, and music-loving storytellers. We tap into the magic of what makes Bose, BOSE, and through our marketing efforts, connect that magic with people who relate to our belief that sound is the most powerful force on earth.

Today, we are looking for a digital delivery lead who will support the creation of experiences that resonate with our customers across our direct-to-consumer business. As a digital delivery lead you will work closely with creative UX Design, Developers, and Architects to advise and guide the development of components and templates to be leveraged by the Web Design team and play a pivotal role in further maturing the platform and our content capabilities. You’ll be able to validate and test across front-end applications delivering content and data across our DXP platform.

You will oversee the content publishing process and work with the team to troubleshoot challenges, large and small. You will work closely with different teams across marketing and IT to bring stories and content to life across websites, e-mail, and personalized experiences.

As a member of the Digital Experience and Delivery team, you’ll be overseeing, updating, and maintaining designs and content across CMS and e-commerce systems (Salesforces & Contentstack).

You’ll be providing expertise and guidance to web designers on the most effective ways to author and publish content across digital touchpoints. Bringing together UI components and website templates to deliver meaningful and branded experiences for our customers. All the while being a partner and advisor to our digital marketing and experience delivery teams.

Responsibilities

Author designs and content to optimize CX of website and e-mail
Test, validate, and advise on components and templates deployed on DXP
Troubleshoot technical issues that arise with the front-end DXP toolset
Advise on the use of current and future UI components and capabilities to drive efficiency
Partner closely with digital marketing to continually optimize customer experience
Oversee content publishing, ensuring the quality of craftsmanship
Train, coach, and mentor web designers and marketers on use of the DXP toolset
First line of contact regarding feasibility of projects with available capabilities
Project management of the content pipeline for larger campaigns and product launches
Maintain documentation of current capabilities and surfacing potential gaps

Qualifications and General Skills

At least 2-5 years of digital delivery experience
Proficiency with CMS, front-end, and back-end DXP solutions
Knowledge of front-end coding languages and best practices for websites and e-mail
Experience with working on multiple projects from start to finish, in a deadline-driven environment
Experience working directly with clients and stakeholders to scope projects and manage expectations across different timezones
Agile (e.g. Scrum, SAFe) and/or Lean experience a plus
Able to create and version website and e-mail content
Excellent attention to detail, and communication skills
Basic coaching/training experience

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster; and (2) its Supplements. Please note, the company's pay transparency is available at here. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice.

We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to [email protected]