Desktop Support Specialist I

Portland, OR

The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.


Tracing Health was launched in response to the public health emergency pandemic of COVID-19. Our services include contact tracing and scientific support to counties and local health departments. Our highly-trained employees counsel contacts and connect them to community resources for the successful implementation of quarantine.


The Oregon Public Health Institute improves health, advances equity, and responds to public health needs in Oregon and beyond. The Desktop Support Specialist I helps us do this by supporting the tech needs of our remote and hybrid teams. This position performs in-person work at Oregon Public Health Institute’s office in northeast Portland, Oregon, focusing on supporting OPHI workforce with hardware and software issues.


This is a part time position at 0.2 FTE, expected to work 8 hours per week. This position reports to the OPHI Executive Director.


Pay: $23.94 to $28.82 per hour. The typical hiring range for this position is $23.94 to $28.82 per hour (with an approximate annualized salary of $49,800 to $59,955 based on 100% FTE). The starting wage is determined based on the candidate’s knowledge, skills, and experience.


Essential Duties & Responsibilities

  • Provides support configuring a variety of hardware and software.
  • Provides timely responses to IT requests from local and remote staff via phone, email, or online meeting
  • Appropriately escalates issues to IT staff and program leadership, as necessary.
  • Installs and configures new systems as directed by the OPHI Executive Director
  • As needed, assists and/or trains users with MS Office applications and Office 365 environment
  • As needed, assists with SharePoint maintenance and configuration
  • Maintains in-depth knowledge of all desktop systems and technologies in use.
  • Performs other IT and related duties as needed


QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Minimum Qualifications

  • At least 1 year of experience in desktop, applications, phones, and systems support
  • High School diploma


Other Qualifications

  • Ability to exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to resolve problems promptly.
  • Strong troubleshooting skills in remote connectivity issues
  • A strong understanding of Microsoft Windows desktop environment and related network and applications
  • Strong experience in Windows deployment is highly desired
  • Excellent verbal and written communication skills to interact with all levels of the organization and external customers
  • Good organizational skills with the ability to juggle and prioritize multiple tasks.
  • Experience supporting multi-site environments preferred
  • Basic to Intermediate knowledge in networking preferred
  • On-time attendance and flexibility with a work schedule to provide optimum support to OPHI and Tracing Health.
  • Good team and collaborative skills
  • Associate degree in computer science or equivalent preferred


IMPORTANT INFORMATION

  • This is a part-time position expected to work 8 hours per week.
  • This is an in-person (Portland, Oregon) time-limited position that is expected to last until approximately December 31, 2022 with potential to extend dependent on funding availability


FAIR LABOR STANDARDS ACT (FLSA) STATUS

This position is classified as exempt based on the job duties. However, based on the FTE, salary level of the employee, or federal/state/local laws, the employee may be classified as nonexempt.


PHI WORKFORCE MANDATORY COVID-19 VACCINATION POLICY

Per the PHI Workforce Mandatory COVID-19 Vaccination Policy, it is a condition of employment for all domestic based employees to be fully vaccinated for COVID-19, unless they are granted a reasonable accommodation under applicable law.


New hires need to provide proof of full vaccination prior to their start date or apply for an exemption/accommodation within three business days after their start date. Depending on the circumstances, new hires who do not comply with this Policy, or who cannot be reasonably accommodated, will either have their employment suspended or terminated. Candidates who are non-compliant will have their offers rescinded.


EEO Statement

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.


For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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