Design Operations Lead

The Netflix Design Operations team is seeking a Design Operations Lead to join our XD team! You will be establishing and optimizing best practices for our Emerging Creative team, consisting of multiple creative disciplines including motion, audio, video and design. This work will directly impact the Netflix user experience. The team aims to create rich sensory experiences that spark an emotional reaction with our members; driving connection, conversation and action. As part of XD, you will bring your program management and people skills to drive cross-functional programs at scale. As a Design Operations Lead, you will see the work through by collaborating with a multidisciplinary team of designers, content designers, prototypers, researchers, product managers, engineers, and external creative partners. 

Responsibilities

Optimize the Emerging Creative Team’s operations and workflows, so the creative team can focus on innovating on our product effectively and ensure that our partner teams bring innovation to life

Partnering with Emerging Creative and product teams to establish roadmaps and maintain them through understanding business priorities and cultivating strong relationships across XD Driving complex creative pipeline from end to end, including prioritization and planning, resource management, program tracking, and budget management

Establish engagement models and cross-functional collaboration channels with key design partners and stakeholders, balancing multiple priorities and needs

Successfully collaborate with design leaders, designers, product managers, researchers, and engineers Advocate for design by ensuring the design team has time and space to apply rigorous design practices in the product development lifecycle

Work with creative vendors and agencies and identify opportunities to streamline 3rd party engagement

The Must-Haves

• 8+ years of applicable program management experience in a technology or creative environment
• Experience in and strong understanding of multimedia creative pipeline including audio, visual design, video and motion experiences
• Demonstrated delivery of large-scale design programs and projects, preferably working in collaboration with product and engineering 
• Passion for user experience and design with an understanding of the product development process
• Strong conflict resolution and negotiation skills and the ability to manage in an environment of ambiguity with a diverse range of partners.
• Written and verbal communication skills to clearly articulate your concepts and evangelize them
• Experience working in continuous delivery environments where the pace is fast
• A willingness to fail fast and learnEarnest, mature, and ego-free. You welcome candid feedback and can constructively give it as well

Why work at Netflix?

You are looking to have a large impact at an industry-leading company and work with a high-performance team. You will work with talented colleagues on challenging problems that affect 220+ million members across the globe.

We value high performance, freedom, and responsibility. We don't focus on rules, processes, or procedures. We are candid and transparent and seek excellence in all that we do.

We tackle challenging problems that others have not been able to solve. We produce great content, build systems at scale, and use data to push the business forward. We connect people across the globe with movies, games and television

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for this role is typically $80,000 - $700,000. This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.