Delivery Manager

Caliva Ceres, CA

Caliva is your friendly and trusted cannabis brand. We believe in wellness options that work for your lifestyle; in boosting your spirits and seeking adventure; in motivating the mind, steadying the body and being inspired to create. A true seed to sale company; we cultivate happy plants and happy people and strive to provide California with dependable cannabis options. As one of the largest cannabis companies in the state of California, we pride ourselves in our compliance, professionalism, commitment to quality, and positive atmosphere. We stand by our promise of consistency, transparency, and accessibility as Caliva’s brick and mortar retail footprint continues to expand into new cities and is growing rapidly through our online pickup and delivery service. 

Join the Caliva team and become part of something exciting!

The DTC (direct to consumer) Delivery Manager oversees all day-to-day operations for their designated delivery location(s). In this role, you will drive profitability by managing efficiencies, executing strategies, and consistently looking for innovative ways to strengthen the business. As the leader of your location, you will build, coach, and develop your team of non-exempt employees to ensure world class customer service is upheld at all times while prioritizing the customers’ best interest.

What You’ll Do

  • Manage the digital customer experience to ensure consistency between online experience and receipt of order.
  • Executes inventory control functions including cycle counts, intake, year-end physical inventories, and any other necessary function (where applicable).
  • Adheres to and enforces all city and state regulations, as well as company policies and procedures; educates the team and ensures compliance.
  • Stay up to date on product and industry knowledge.
  • Collaborate cross functionally with management to drive strategy and achieve goals.
  • Participate in leadership meetings by presenting department updates, identifying opportunities, providing solutions, and offering feedback.
  • Curate and develop a strong team who are versed and exemplify the company values while providing world class customer service.
  • Promote positive employee morale by creating an enjoyable, challenging, and rewarding work environment.
  • Serve as a proactive role model, mentor and coach for the team.
  • Hire and train employees by applying high standards for selection and continued performance.
  • Ensures customer satisfaction and addresses short comings immediately in a way that drives healthy retention.
  • Inspire and influence: lead by example at all times and drive positive results by building an excellent customer and team experience.
  • Effectively communicate information to the team and customers in a timely matter.
  • May be required to assist with other aspects of the business including marketing, promotion, inventory, and other areas as needed.
  • Other duties and responsibilities as assigned by management.

What You Have

  • Bachelor’s degree preferred but not required.
  • Minimum 2 years of Retail Store Management, Delivery General Management or equivalent experience.
  • Minimum 3 years in a people leadership or supervisory role.
  • Must be reliable and dependable with a good work ethic.
  • Ability to multitask and prioritize.
  • Must be able to adapt to a changing work environment.
  • Strong computer skills including proficiency in Google Suite and Microsoft Office, comfortability with various software and databases.
  • Proficient in MS Office (Word, Excel, PowerPoint, etc.)
  • Entry-level knowledge of cannabis related vocabulary and products preferred but not required.

Working Environment

  • This position will work in an indoor office or warehouse-like facility with controlled temperatures; may be exposed to bright lighting, loud equipment, airborne particles, moving mechanical parts, and in close proximity with staff.
  • Must be able to travel to other office locations. 
  • Environment can be incredibly fast-paced and ability to deal with high-stress situations is a must.

Job Requirements

  • Work revolves around objectives, projects and priorities, not hours; Must be able to work weekends, holidays, and occasional overtime as needed.
  • Must be able to stand, walk, lift, sit, and bend for a majority of their work schedule
  • Must be able to travel to other office locations.
  • Ability to use computer and calculator for 8 hours or more.
  • Must be 21 years of age or older.
  • Must comply with all legal or company regulations for working in the industry
  • Selected candidate will be required to complete a post offer, pre-employment background check with the local law enforcement.

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