Delivery & Dispatch Manager

La Mesa, CA

The Delivery & Dispatch Manager is responsible for the oversight of the company’s Dispatch and Delivery operations. The Delivery & Dispatch Manager is responsible for planning, managing, and organizing the activities of Dispatch & Delivery staff, as well as establishing effective working relationships with management, employees, and customers.

Duties and Responsibilities:

Responsibilities include, but are not limited to:

Responsible and accountable for the people, service, cost, and quality performance of the departments, driving the best operation performance
Oversees central call center and UL delivery locations
Manages upwards of 10 staff members and Fleet Supervisors in surrounding stores.
Plans Delivery & Dispatch scheduling
Create work schedules for all Dispatchers, Fleet Teams and Drivers
Provides leadership and direction to the Dispatch and Delivery leadership teams
Hires and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employee’s; addresses complaints and resolves problems
Counsels, records, and disciplines as necessary in conjunction with the Director of Human Resources
Open communication with store managers to ensure alignment and consistent messaging between delivery and stores
Oversees the daily Business and P&L to ensure profitability within each entity
Develops employees into leaders to effectively oversee the daily routines of their assigned crew members
Liaises and networks with other parts of the business such as Marketing, HR, and various Managers
Provides leadership to delivery and dispatch teams ensuring individuals are engaged, motivated, and committed to operating as a high performing and fully accountable team
Leads the operations and administrative management teams in running effective, dynamic, process-driven, and results-oriented depot network, while being the custodian of Urbn Leaf’s integrity as a service-led organization
Ensures the Delivery and Dispatch departments offer both internal and external customers and clients the highest level of customer service throughout the distribution process
Follows all roles and responsibilities that are assigned and implemented by the Director of Delivery and Distribution
Adheres to and enforces the organization’s policies, procedures, and Federal/State applicable laws (BCC Regulations for delivery)
Participates in all company manager meetings and relays appropriate information to the team as needed
Ensures all driver logs are maintained and filed appropriately on time and as requested by senior management
Audits driver mileage
Audits and approves timecards (payroll systems like Wurk) for bi-weekly payroll finals
Performs monthly self-audits and addresses action items
Ensures all company standards and safety policies are being adhered to by all department staff
Assists other departments as needed or requested
Ensures friendly, efficient, and professional customer service
Monitor operational/office supplies daily and report the needs to the necessary team member
Ability to commute to multiple UL delivery locations without any restrictions
Must possess great customer service skills
Ability to problem solve with superior communication
Must be highly organized

Qualifications, Skills, and Attitudes:

Must be at least 21 years of age
Two years of experience in high-volume retail establishments
Knowledge of cannabis operations
Previous experience working in a fleet environment
Current POS and E-Commerce experience
Cash handling experience
Experience with navigation programs/applications
Microsoft Office experience is a plus
Must have intermediate computer skills; able to input and access information in the company delivery and time-keeping systems
Must have a hands-on, proactive management style. Must be willing to perform line level or supervisor duties in busy times of need or to support absenteeism
Must be motivated with a can-do, team-first attitude. This role requires strong leadership with the ability to handle multiple tasks and responsibilities
Ability to perform all job functions with attention to detail, speed, and accuracy
Aptitude for prioritizing and organizing
Ability to remain calm and resolve issues while exercising good judgment
Leading by example and ensuring the team executes the game plan laid out for them
Understands guest service needs
Business acumen and the ability to manage a P&L.
Works cohesively as a team with co-workers

Education:

High school diploma or equivalent
Two or more years relevant experience and/or training

Certificates, Licenses, and Registrations:

Valid California Driver’s License
Valid vehicle registration
Valid vehicle insurance

Physical Demands/Requirements:

The following are constant demands for this position:

Must be able to stand/walk for up to 6 hours at a time
Must be able to sit for up to 8 hours at a time
Must be able to lift at least 50 pounds safely and properly
Ability to work in a stressful, fast-paced environment
Must be able to workdays, nights, holidays and weekends
Ability to work in a warehouse environment (subject to temperature changes) for 80% of the workday

Environmental Conditions:

Occasionally low temperatures
Occasionally high temperatures
Constantly noisy environment
Occasionally poor ventilation
Occasionally small and/or enclosed spaces
Occasionally driving in adverse weather conditions

Equal Employment Opportunity Policy

Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at careers@urbnleaf.com.