Delivery & Dispatch Manager

La Mesa, CA

The Delivery & Dispatch Manager is responsible for the oversight of the company’s Dispatch and Delivery operations. The Delivery & Dispatch Manager is responsible for planning, managing, and organizing the activities of Dispatch & Delivery staff, as well as establishing effective working relationships with management, employees, and customers.

 

Duties and Responsibilities:

Responsibilities include, but are not limited to:

  • Responsible and accountable for the people, service, cost, and quality performance of the departments, driving the best operation performance
  • Oversees central call center and UL delivery locations
  • Manages upwards of 10 staff members and Fleet Supervisors in surrounding stores.
  • Plans Delivery & Dispatch scheduling
  • Create work schedules for all Dispatchers, Fleet Teams and Drivers
  • Provides leadership and direction to the Dispatch and Delivery leadership teams
  • Hires and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employee’s; addresses complaints and resolves problems
  • Counsels, records, and disciplines as necessary in conjunction with the Director of Human Resources
  • Open communication with store managers to ensure alignment and consistent messaging between delivery and stores
  • Oversees the daily Business and P&L to ensure profitability within each entity
  • Develops employees into leaders to effectively oversee the daily routines of their assigned crew members
  • Liaises and networks with other parts of the business such as Marketing, HR, and various Managers
  • Provides leadership to delivery and dispatch teams ensuring individuals are engaged, motivated, and committed to operating as a high performing and fully accountable team
  • Leads the operations and administrative management teams in running effective, dynamic, process-driven, and results-oriented depot network, while being the custodian of Urbn Leaf’s integrity as a service-led organization
  • Ensures the Delivery and Dispatch departments offer both internal and external customers and clients the highest level of customer service throughout the distribution process
  • Follows all roles and responsibilities that are assigned and implemented by the Director of Delivery and Distribution
  • Adheres to and enforces the organization’s policies, procedures, and Federal/State applicable laws (BCC Regulations for delivery)
  • Participates in all company manager meetings and relays appropriate information to the team as needed
  • Ensures all driver logs are maintained and filed appropriately on time and as requested by senior management
  • Audits driver mileage
  • Audits and approves timecards (payroll systems like Wurk) for bi-weekly payroll finals
  • Performs monthly self-audits and addresses action items
  • Ensures all company standards and safety policies are being adhered to by all department staff
  • Assists other departments as needed or requested
  • Ensures friendly, efficient, and professional customer service
  • Monitor operational/office supplies daily and report the needs to the necessary team member
  • Ability to commute to multiple UL delivery locations without any restrictions
  • Must possess great customer service skills
  • Ability to problem solve with superior communication
  • Must be highly organized

 

Qualifications, Skills, and Attitudes:

  • Must be at least 21 years of age
  • Two years of experience in high-volume retail establishments
  • Knowledge of cannabis operations
  • Previous experience working in a fleet environment
  • Current POS and E-Commerce experience
  • Cash handling experience
  • Experience with navigation programs/applications
  • Microsoft Office experience is a plus
  • Must have intermediate computer skills; able to input and access information in the company delivery and time-keeping systems
  • Must have a hands-on, proactive management style. Must be willing to perform line level or supervisor duties in busy times of need or to support absenteeism
  • Must be motivated with a can-do, team-first attitude. This role requires strong leadership with the ability to handle multiple tasks and responsibilities
  • Ability to perform all job functions with attention to detail, speed, and accuracy
  • Aptitude for prioritizing and organizing
  • Ability to remain calm and resolve issues while exercising good judgment
  • Leading by example and ensuring the team executes the game plan laid out for them
  • Understands guest service needs
  • Business acumen and the ability to manage a P&L.
  • Works cohesively as a team with co-workers

 

Education:

  • High school diploma or equivalent
  • Two or more years relevant experience and/or training

 

Certificates, Licenses, and Registrations:

  • Valid California Driver’s License
  • Valid vehicle registration
  • Valid vehicle insurance

  

Physical Demands/Requirements:

The following are constant demands for this position:

  • Must be able to stand/walk for up to 6 hours at a time
  • Must be able to sit for up to 8 hours at a time
  • Must be able to lift at least 50 pounds safely and properly
  • Ability to work in a stressful, fast-paced environment
  • Must be able to workdays, nights, holidays and weekends
  • Ability to work in a warehouse environment (subject to temperature changes) for 80% of the workday

 

Environmental Conditions:

  • Occasionally low temperatures
  • Occasionally high temperatures
  • Constantly noisy environment
  • Occasionally poor ventilation
  • Occasionally small and/or enclosed spaces
  • Occasionally driving in adverse weather conditions


Equal Employment Opportunity Policy

Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at careers@urbnleaf.com.

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