Customer Support Specialist

College Park, GA

Tetra Tech AMT is looking for a Customer Support Specialist

Primary job duties and responsibilities may include, but are not limited to the following:

Conducts identity proofing by verifying and documenting the two forms of acceptable identity source documents provided by the applicant
Assist applicant when completing DOT Form 1681
Reviews DOT Form 1681 for accuracy and for authorized FAA sponsor signatures
Fingerprints applicant (if needed)
Photographs applicant (if needed)
Collects applicant’s investigative forms (if needed) and provides them to registrar
Enters information into the IMS or CMS identification media systems

Issuer Duties:

Validates that the registrar (PSS) has authorized the issuance of the I.D. card
Issues the ID Card using the process specified by AXP (including processing remote badges)
Notifies applicant their card is ready for pickup
Verifies the applicant receiving the ID is who they say they are by using a biometric fingerprint and delivers the ID card
Provides applicant with information on safeguarding and reporting lost/stolen IDs

Other Security duties:

Provides assistance as required to other Personnel Security Specialists – duties to be determined by Division Manager
As directed by Division Manager, may be required to visit FAA regional facilities to provide Personnel Security Support in the rollout of the PIV II ID card process

The successful candidate will have:

Bachelor's Degree
7 years of relevant experience
Experience working Microsoft Office
Experience working Microsoft Outlook and Skype
Experience with using web applications
Good verbal and written communication skills to effectively deal with customers and diffuse potential problems
Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines

At Tetra Tech, health and safety play a vital role in our success. Tetra Tech’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

Tetra Tech is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.