Customer Support Representative

What’s the job?

We are looking for a Customer Support Representative to join our support team in Orlando. The ideal candidate is a go-getter who wants to make an impact in everything S/he does, maintain a positive, empathetic and professional attitude toward customers at all times and ensure customer satisfaction and provide professional customer support.

What am I going to do?

• Provide independent and high-quality responses to our customers via email ticketing system and chat
• Provide reliable resolution of critical and high impact problems for customers
• Take ownership of customer issues and follow problems through to resolution
• Work closely with our team leads and shift managers to ensure customer satisfaction.
• Contribute ideas and practical solutions to ensure customers’ satisfaction. 
• Recognize trends and service impacting events and escalate properly
• Learn from others and develop yourself as a customer support pro!

What are the qualifications?

Position is located in Orlando

• At least 1 year of customer support/service experience, ideally for a technology product with international clients 
• Online chat support experience
• Native-level English Speaker - advanced proficiency in written and spoken English
• Exceptional communication and interpersonal skills, a real team-player
• Service-oriented personality with a can-do attitude 
• Strong problem solving/troubleshooting skills
• Strong ability to operate multiple applications and platforms
• Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
• Detail-oriented, capable of handling multiple responsibilities at once
• Proficiency with data analysis in excel- an advantage
• Familiarity with Zendesk, Jira and automated support/helpdesk systems- an advantage

Equal opportunities

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.