Customer Support Representative

Evernote Customer Support needs team members who excel at providing fantastic support for our diverse customer base. You will be on the front lines, interacting with our customers every single day and working collaboratively with other support team members. We help customers with their technical issues, fill out detailed bug reports for our technical support team, and provide thoughtful, focused feedback to internal teams, helping to improve Evernote.

What you'll do

• Provide an excellent customer experience through high quality communication and interactions
• Provide top-tier support for our Evernote Teams customers in a professional, thorough, and timely manner
• Creatively assist customers with issues related to all Evernote products
• Identify and analyze issues, patterns, and trends related to technical problems, usability obstacles, and product feedback
• Use a variety of channels to respond to and resolve customer issues
• Effectively articulate complex information to customers of all technical levels

What you've done

• Bachelor’s degree or equivalent experience
• 2+ years of experience working in customer support, preferably for a tech company
• Experience with Zendesk is preferred
• Experience with B2B customer support

Who you are

• You are a problem solver who loves to troubleshoot issues
• You have a deep understanding of at least two of the following operating systems: Windows, Mac, Android, iOS
• You are an existing Evernote user who uses the product regularly
• You have strong social skills, allowing you to function within a team and to build relationships with valued customers 

We are committed to an inclusive and diverse Evernote. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global Evernote Community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.