This job posting has expired and no longer is available. Please explore other opportunities.

Customer Support Manager

Remote (United States)
San Francisco, CA +1

We are hiring a Customer Support Manager to lead Tubi’s Customer Support team. The Customer Support team at Tubi plays an integral role, connecting our product teams to the voice of the user and ensuring we’re able to fulfil our mission of connecting everyone to high-quality entertainment. The Customer Support Manager will manage a small team of individual contributors, own the strategy and roadmap for the team, solve customer issues, and provide insights to the product and engineering teams to drive improvements. We’re looking for a highly collaborative, process-oriented, and analytical thought leader in the customer service/support space who understands the interplay between customer support and product development.


Currently, Tubi is mandatory work from home. In the future, this position can be fully remote or located in our San Francisco or Los Angeles offices. 


Responsibilities:

  • Supervise, lead, and inspire Tubi’s Customer Support team
  • Establish team mission, strategy, goals, key performance indicators (KPIs), and roadmap; assist team members with goal setting and tracking
  • Assess the performance of Customer Support team members; provide regular feedback and coaching to team members
  • Own the weekly, monthly, and quarterly Customer Support business reviews
  • Establish operational processes, policies, and standards to drive Customer Support excellence/best practices
  • Interact with customers and handle customer queries and complaints in a timely manner
  • Hire and train new Customer Support Representatives
  • Stay informed on the latest industry techniques and methods


Your Background:

  • A user-centric mentality
  • Bachelor's degree from an accredited university, or equivalent work experience
  • A minimum of 2 years of proven experience in a customer support or related position at a software company
  • Experience leading a team of individual contributors or passion for leadership
  • Proficiency in Zendesk or other customer service platforms
  • Outstanding written and verbal communication skills
  • Excellent leadership and interpersonal skills


Tubi is proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Subscribe to Job Alerts