Customer Support & Logistics Manager
Embark on a career putting innovative, reliable, and agile products and ideas into orbit, and beyond. Northrop Grumman has opportunities waiting for you that play a vital role in human space exploration, national defense, and scientific discovery, supporting multiple programs across the universe. With us, you’ll discover a culture of curiosity and collaboration that will have you Defining Possible from the day you start. Our space systems connect and protect millions of people on earth every day, now and for the future. Explore your future and launch your career today. Strategic Space Systems Division (SSSD) is an industry-leading provider for launch systems capabilities serving national security, military, civil and commercial customers. We are built on a heritage of providing innovative, affordable and reliable aerospace and defense products that our customers rely on to achieve mission success. Join the Space revolution and make the impossible, possible. SSSD has an opening for a Customer Support & Logistics Manager to join our team of qualified, diverse individuals. This position will be located in Redondo Beach, California.
Essential Functions
The Leader and Functional Manager of the CS&L organization is focused on providing outstanding customer service and support while ensuring the effective deployment, transportation, inventory control and information integrity relating to activities surrounding the EAM test equipment and calibration process. Manager will provide continuous improvement toward efficiency and cost effectiveness of section and department operations, ensures compliance with safety and environmental laws and regulations for all employees assigned to various work area,. ensure quality is administered in all operations including both internal and external customer deliverables, and ensures section meets all organizational requirements Manage approximately 23 person organization focused on providing outstanding customer service and support while ensuring the effective deployment, transportation, inventory control and information integrity relating to test equipment and calibration. Focus on process improvements and promises kept to customer, building customer relationships and confidence through effective leadership of the Liaisons/Customer Support representatives. Additional duties and assignments include, but are not limited to, the following: Oversee and conduct human resources/staffing initiatives, personnel training, labor planning, database integrity, and work distribution Development and maintenance of monthly Metrics, Calibration Recall status, property control (Capital, Lease and Rentals),define/validate equipment utilization studies, and implement expense reduction initiatives. Participate in Management teams: Process Working Groups, Financial Reviews, Inventory Trends management team Creation, development and sustainment of Standard Operating Procedures (SOP), Desktop/Work Instructions, Training/Learning Plans, and Critical Skills management plans. Manage employee performance (including engagement strategies for high performers and corrective actions for low performers); coach, mentor, recognize, and reward team members; work with COE to define consistent performance expectations/assessment factors that contribute to the development of a high performance culture; responsible for communicating and implementing ‘best practices’ across department/sections. Responsible for laboratory adherence to standard procedures, processes and security compliance requirements, including security requirements Northrop Grumman offers a competitive and robust benefits program. As a full-time employee of Northrop Grumman, you are eligible for: Medical, Dental & Vision coverage 401k Educational Assistance Life Insurance Employee Assistance Programs & Work/Life Solutions Paid Time Off Health & Wellness Resources Employee Discounts Flexible Schedules: For example, some roles offer the ability to work a 9/80 work schedule, which allows an employee to work a nine-hour day Monday through Thursday and take every other Friday off of work For more details, please view Northrop Grumman Benefits.
Basic Qualifications:
Bachelors of Arts in Business Management, Global Supply Chain or BS STEM related degree and 9 years of experience leading a project/ program team or 7 years with a Master's Degree. Experience in management of FAR/DFAR requirements Experience with SAP or similar business systems Ability to obtain and maintain DoD Secret Preferred Qualification APICS ( American Production and Inventory Control Society) certification Active Secret Clearance
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.