Customer Support Coordinator
As detail-oriented service experts, Spectrum Sales Support Coordinators work diligently to ensure customer orders are processed quickly and efficiently. They connect people in ways that really matter. Fully paid training and supportive leaders help new Coordinators get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
Who are you?
Are you ready for something new? If you have a passion for supporting customers, our training program will put you ahead of the curve on Spectrum's technology and processes. Your attention to detail and enthusiasm will help get new customers up and running with their Spectrum services. You’ll utilize your range of knowledge to input orders and resolve order issues while maintaining open lines of positive communication with customers. If you’re ready to grow your skills, this is a role with a lot of potential.
What is the Sales Support Coordinator I role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Spectrum Sales Support Coordinators make a real difference for our customers and the company. You will use a variety of tools and resources to review and make corrections to work orders to ensure they are completed and associated billing is accurate. This includes entering information, resolving issues with orders, and answering questions regarding installation and scheduling. We'll help you develop the skills to get comfortable in your role. Understanding the process and your customers’ sense of urgency will help you navigate your way to a satisfying customer experience.
It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. There’s a lot to learn, and our comprehensive, fully paid training program — including classroom discussions, hands-on exposure, e-learnings, mentoring, and instructor-led training — can make you an authority on Spectrum services in just a few weeks. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.
With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Coordinators themselves, so they know what kind of support will help you grow into a successful associate. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.
The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, and paid training and time off — we offer free Spectrum products and services where available, education assistance, and a selection of other programs to support team members and their families.
What's required to get started?
- Ability to prioritize and organize effectively
- Ability to use personal computer & software applications
- Ability to work independently in group environment
- Ability to effectively troubleshoot and address/resolve customer complaints and issues
- Ability to work while seated for prolonged periods of time, taking back-to-back calls
- Ability to communicate orally and in writing in a clear and straightforward and professional manner
- Knowledge of general accounting, billing, and office procedures
- Knowledge of company policies and residential product information, packaging, pricing and current offers for all three lines of business (Cable, HSI, Telephone)
Education
- High School Diploma or GED
Preferred Qualifications
- Customer service experience
- Cable or related telecommunications/broadband industry experience
- Ability to maintain confidentiality
- Ability to solve problems while working under pressure
- Knowledge of the cable industry - products and services
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.