Customer Support Agent

Topeka, KS

This role will deliver exceptional customer service to customers and consumers by answering platform related questions around program information, service, and product. Additionally, this role helps solve technical Platform issues, fix order issues, and maintain customer account information.

Duties and Responsibilities

Respond to customer inquiries and researching/resolving customer issues.
Provide quality service and support for both Hill’s consumers and customers in a variety of areas including, but not limited to product information, registration and password assistance, delivery inquiries, technical issues, EDI, Hill's to Home portal assistance, and finance questions.
Interact with, establish rapport, and create goodwill across Hill's partners by applying SOP's and increase exceptions as needed.
Analyze personal performance metrics to amplify strengths and opportunities for growth.
Participate within team to identify strengths and process improvements.
System support, issues identification, submitting IT ticket requests, and conducting systems testing.

This is not an extensive list of duties or functions.

Education/ Experience

High school diploma or equivalent
3+ years of experience in a customer service-related role

Expected Areas of Knowledge, Skills and Abilities

Strong digital literacy and excellent phone disposition
Ability to address issues, resolve complaints, and difficult customer conversations through standard and escalated SOP's
Excellent written and verbal communication skills
Ability to thrive in a fast-paced and sometimes high-pressure environment
Ability to reference technical product information to provide customer support
Positive and service-oriented demeanor
Sense of integrity and commitment to customer satisfaction
Passion for excellence with respect to treating and caring for internal and external customers
Demonstrate integrity and commitment to customer satisfaction and a passion for excellence while servicing customers
Possess a good work ethic and teammate mentality
Organizational skills with the ability to manage numerous projects and priorities at once

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets! At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.