Customer Success Manager

Remote (United States)
New York, NY +1

Our product customization platform increases brand loyalty and profit margins for our customers by activating personalization with photorealistic 3D visualization and electrifying user experiences. In this role, you will strengthen our relationships with key customers such as Ralph Lauren and Puma. CreateMe is a dynamic startup so your responsibilities in this position will be broad and will vary over time.


Responsibilities: 

Primary Responsibility for our Customer Success Efforts

  • Directly manage key customer accounts
  • Lead business review meetings
  • Increase subscription revenue and minimize churn
  • Solicit case studies and testimonials
  • Oversee implementation work
  • Close incoming sales leads
  • Support our partners in their sales efforts


Manage Contracts

  • Create subscription and implementation contracts from templates
  • Track contracts in our internal systems
  • Revise contracts with internal teams and customers
  • Build on existing team and lead a team of customer success representatives


Required Skills/Abilities: 

  • Bachelor’s degree or higher
  • Minimum of 3-5 years of professional experience managing B2B accounts
  • Experience using CRM systems, especially Hubspot, to manage customer relationships
  • Communicate with customers and prospects in fluent written and spoken English


Additional Skills/Abilities (Nice to Haves):

  • Experience with digital retail or technology companies would be helpful


Working at CreateMe

  • Be rewarded for your innovation through our Inventor Award and Recognition program 
  • Save for the future with our 401(k) program + match
  • Stay healthy and happy through our comprehensive medical, dental and vision insurance
  • Take time away from the office through our Flexible Paid Time Off
  • Be a part of a community and take part in our lunch'n learns and team outings
  • Learn and grow through formal and informal learning opportunities


At CreateMe Technologies, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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