Customer Services Representative
Evans’ Customer Service Team is responsible for the tracking and tracing of all open orders within Evans’ transportation management system (TMS). To complete their objective successfully, Evans’ Customer Service Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates delivery status updates to customers.
Essential Functions:
- Track and trace the transportation of a high volume of customer shipments from order-entry to delivery
- Audit customer-entered orders for completion and accuracy
- Procure and correct missing and incorrect order-entry information via carrier websites, email, and phone
- Communicate with carriers to obtain delivery updates via carrier websites, email, and phone
- Communicate delivery updates to customers via Evans’ transportation management system (TMS), email, and phone
- Communicate information needed to mitigate delivery issues with Evans’ Operations Team
- Maintain the highest level of customer service even when under pressure
Qualifications / Requirements:
- Exceptional customer service skills
- High level of organizational and multitasking skills
- Ability to problem-solve on the spot
- Attention to detail and accuracy
- Experience with Microsoft Office, especially Outlook
- Ability and willingness to learn new software
- Team-oriented
- Self-motivated, dedicated, and enthusiastic
- Speaks and writes in English fluently
Desired But Not Required:
- Previous experience with shipping/trucking carriers
Benefits:
Evans offers excellent benefits including medical, dental, and vision insurance, prescription drug coverage, 401k matching, paid holidays and vacation, disability insurance, life insurance, a casual, friendly work environment, and the opportunity to contribute to and prosper at a quickly growing company.