Customer Service Specialist

Portland, OR

We aim to build a world-class customer service organization whose goals are to make our Swimply hosts and guests happy and engender loyalty. You will assist in providing support to our Swimply hosts and guests, answering all questions related to their Swimply bookings and resolving issues around their reservations, cancellations, payments, refunds, and more. You will work towards not just satisfying their issues, but creating customer delight and brand loyalty. As a Customer Service Specialist, you will be the frontline hero for our community.

What You'll Do

You’ll provide world-class customer experiences by interacting with Swimply hosts and guests via phone, email, and chat to provide successful resolutions to their most important concerns
You’ll excel at handling customer inquiries of varying types
You are an active listener and can leverage probing question skills
You understand customers pain points and advocate their concerns internally
As the voice of the Swimply brand, you will help build up our reputation with your friendly and warm personality
You’ll get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you

Requirements

Ideally, you'll have 1-3 years experience working in a phone/chat/email support environment
Familiarity with web-based customer support tools like Zendesk and Slack
Experience working in a fast-paced, high demand service or startup environment is a plus. Adaptability and patience are key
Great written and verbal communication skills: You should love writing to and speaking with customers
Empathy is crucial. You should possess the skill to make people smile no matter what circumstances they present nor what issues they are needing assistance with
Pressure makes you perform at a high level and you can handle stress well. Conflict resolution skills and a personality that thrives in a fast-paced environment is highly recommended
You live and promote our company culture. You align with Swimply’s mission, and are self-aware and maintain a positive attitude in all situations
You are a go-getter and a self-starter. You are organized and a strong problem solver, with the ability to think outside the box
You love to be counted on and are highly dependable
You offer a flexible schedule (days, nights, holidays and weekends). We are looking for someone who is willing to work full time with the possibility of working longer hours during peak summer months
Since this is a fully remote work position, you’ll need excellent internet connectivity, your own system that is compatible with our programs and a comfortable work environment.

Benefits

Our company is fully remote, and we're assembling a team of extraordinary talent to build our community-driven marketplace. We aim to deliver meaningful income to hosts and create more happiness in the world for local communities.

It's an excellent time to join because:

You’ll be getting in on the ground floor to make a key impact at a consumer marketplace startup that is experiencing rocket ship growth
You’ll be part of a team that is mission-driven, works hard, plays hard (generally in and around swimming pools 😎), and is in service to our community of hosts and guests
You'll receive Swimply credits for free swims for you, family, and friends to experience our customer journey first hand!
While this is a seasonal role, if you outperform, there will be opportunities to move full-time and receive benefits (medical, dental, life insurance) and career advancement opportunities