Customer Service Representative

Austin, TX

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

At Venmo we build products that make payments easy. Our payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of our users’ payments are highlighted and shared in our social feed. As a Customer Support Specialist you will be helping customers with inquiries regarding their Venmo accounts. We are looking for a full time Remote Customer Support Specialist who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.

As a Teammate you will:

Provide world class customer service
Field inbound support calls, live chats, and emails from users about our product offerings
Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic ear
Educate our customers on how to use Venmo to send and receive payments
Proactively look for ways to improve internal processes
Research customer inquiries using the appropriate technology
Use problem solving, analytics, and intuitive skills to follow logic and offer good solutions
Field inbound support calls, live chats, and emails from users about our product offerings

Requirements:

Education: High school diploma or equivalent
2+ years experience in a role that put you in direct contact with consumers via telephone, email, chat and/or face-to-face. Financial services and/or call center experience is a big plus.
Some experience working remotely would be advantageous.
Team player - we win as a team
Enjoys being on the phone interacting with customers
Someone who enjoys a fast paced yet fun working environment
Must be a self-starter and self-learner
An excellent communicator
Someone who is routinely the Tech Support hotline for their family and friends
Willingness to work hard and have fun doing it!

Benefits

Highly competitive salary
Eligible for full medical benefits on Day 1,
Eligible for financial security benefits including 401K, Employee Stock Purchase Plan, and Flexible Spending Accounts
Provided training and support to set you up for success
Active Employee Resource Groups

In order to work from home, we’ll need you to tick off a few things:

Must have a high-speed internet connection with a minimum of 50 Mbps from a reliable internet provider.
Equipment should be directly connected to a router/modem for best quality versus a wireless connection.
All PayPal hardware you receive needs to be connected to a surge protector.
Must have a dedicated home office space free of distraction and background noise.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.