Customer Service Representative

Tampa, FL

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.Job Description:

Job Duties:

  • Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
  • Assisting customers with questions regarding order status, pricing, and shipping issues.
  • Accurate data entry of customer orders.
  • Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
  • Answering telephone and utilizing the switchboard to transfer calls as needed.
  • Assist the team as needed and be able to backup other jobs during vacations and illness.


Job Requirements:

  • 2 year Business related degree (preferred).
  • Excellent written and verbal communication skills with professional telephone etiquette
  • Resolution driven and customer service oriented
  • Ability to multi-task and meet deadlines in a fast paced, high volume environment.
  • Detail oriented with strong organization skills.
  • Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful
  • Perform wide variety of administrative duties as assigned
  • Local candidates preferred (no relocation package available)

Worker Sub-Type:


Time Type:

Full time

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