Customer Service Coordinator

Hoover, AL

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.

D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Receive and confirm receipt of homeowner requests
Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
Evaluate homeowner repair issues to determine if they are warrantable items
Communicates effectively to homeowner if repair issue is deemed not warrantable
Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Schedule and manage subcontractors to make designated warranty repairs
Certifies warranty work is completed within contractor obligations
Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Develops and maintains good rapport with subcontractors and homeowners
Execute policies to ensure compliance with quality standards

Required Qualifications

High School Diploma or GED
6 months to 1 year related experience
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications
Proficiency with MS Office and email
Ability to sit for majority of 8-hour workday; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
The noise level is generally moderate but could be loud if performing duties in the field

Preferred Qualifications

Previous customer service experience
Excel in effective and positive communications
Work effectively in high pressure situations
Ability to provide a systematic approach in carrying out assignments

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Vision and Dental
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life Insurance
Vacation, Sick, Personal Time and Company Holidays

Build YOUR future with D.R. Horton, America’s Builder.

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