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Customer Retail Manager

Remote (Pennsylvania, United States)

Base Salary Range: $66,900.00 - $83,600.00

Target Total Cash Range: $80,280.00 - $100,320.00


Target Total Cash: Target total cash represents this role's annualized cash earning potential at target (base salary + target bonus). Target total cash is contingent on targeted company performance achievement and individual attainment of performance goals. Therefore, target total cash is not guaranteed earnings.


Compensation Disclaimer: 

The compensation offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.


Due to customer connectivity, we require this role to be based in Oklahoma City, Oklahoma. 


Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!


The Customer Retail Manager (CRM) will serve as a geographically based retail arm of the sales team and will be accountable for driving the selling, merchandising and distribution efforts at store level.


This position will represent the total Kraft Heinz portfolio through pursuing the following business strategies: 

  1. Ensuring customer agreements are executed and upheld 
  2. Driving distribution & share growth through shelving, new item, void closure and reset activity 
  3. Selling against promotional and incremental opportunities to achieve revenue targets 
  4. Price monitoring and management
  5. Direction, monitoring, and assistance of agency relationships at store level
  6. Partner with the KraftHeinz Customer Sales Management team to align on retail specific priorities and expectations
  7. Proactively communicates store level feedback and strategic opportunities with internal partners


Essential Functions & Responsibilities 

  • Develop, enhance, leverage field customer relationships  
  • Execute sales & shelving strategies to achieve and surpass revenue, distribution and share targets for all assigned customers
  • Ensure effective execution of customer agreements and promotional programs 
  • Maintain an effective communication process with agency counterparts to ensure alignment and execution of retail priorities  
  • Work in a team environment with Account Leads and team leadership to maximize growth opportunities. 
  • Fosters thought leadership through strong engagement and effective communication
  • Displays a growth mindset through best-in-class execution while elevating and influencing others


Expected Experience & Required Skills

  • Ability to work with autonomy with minimal supervision
  • Valid Driver's License including a favorable driving record (a driving record will be requested as part of the recruitment process)
  • Ability to be present and working in stores as early as 7:30AM Monday - Friday based on business needs
  • Ability to be available to work during the weeks leading up to days of critical business need (national holidays plus the big game)
  • Exemplary interpersonal skills and ability to communicate/negotiate/relationship build with key contacts both internally and externally (all levels of management/associates)
  • Ability to use statistical skills to identify/evaluate/communicate category performance and store results/opportunities
  • Previous selling, merchandising or customer service experience is preferred, but also open to candidates with a proven history highlighting their ability to drive and deliver exceptional business results
  • Keen interest in sales and merchandising
  • Experience in the CPG Industry preferred – grocery channel experience highly preferred
  • Ability to demonstrate prioritization skills and multi-tasking capabilities


Work Environment & Schedule

This position is considered a Field based environment; role requires frequent travel to customer locations, stores, manufacturing facilities, etc. Additionally, this role requires the ability to work a salaried, exempt schedule to best execute against customer and internal expectations


Physical demands include but not limited to:

  • Operating an electronic and viewing screens for ~100% of work schedule
  • Lifting materials with a maximum weight of 50lbs


This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice. 


About Us

Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.


Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.


Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.


Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.


Office Collaboration & Hybrid Work Environment

We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness.


We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role’s responsibilities and requirements.


Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [email protected]

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