Customer Onboarding Specialist

SuperhumanSan Francisco, CA24d ago

Role

  • Become a leading expert on email and productivity
  • Perform 1:1 onboardings with our customers
  • Upgrade our customers’ workflows; help them love the brand
  • Build longer term customer relationships to foster brand loyalty
  • Experiment with new onboarding flows to accelerate growth
  • Identify and report issues with the customer experience
  • Provide design and product input to the first time user experience
  • Scale sales to many thousands of paying customers
  • Inform and influence our overall growth strategy


Sound Like You?

  • Experience: 2+ years experience in a high-velocity customer-facing role, for example onboarding, implementation, sales, or customer success.
  • Communication: You can clearly explain complex topics in person and in writing.
  • Empathy: You understand how your customers succeed by stepping into their shoes and showing that you care.
  • Teacher: You enjoy sharing insight and knowledge. You are patient and thoughtful when you educate.
  • Goal Oriented: You are excited for new challenges and work to achieve inspiring goals.
  • Problem Solver: You are adept at spotting issues, and quickly suggest elegant solutions.
  • Delight: You will brighten any customer's day!
  • Location: San Francisco Bay Area


Growth Opportunities

  • Join a world-class growth team at a rapidly scaling startup
  • Become expert at listening to customers, and inspiring on a solution, product, and vision
  • Network with customers who lead high-profile businesses and industries
  • Learn how to build an unparalleled company culture that sustainably attracts the best talent
  • Grow into field sales, enterprise sales, account management, or customer success management


Benefits

Taking Care of Your Future 🙏

  • Medical, dental and vision insurance: 100% coverage for you, 60% coverage for all your dependents.
  • Voluntary insurance: short-term disability, long-term disability, and life insurance.
  • 401(k) plan (non-company matching).


Generous Time Off 🏝

  • Take as much vacation as you like!
  • Flexible parental leave.


Investing in Your Growth ✍️

  • $3000 per year towards your professional development.
  • Allyship education program to help build your best self.


Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

  • Custom MacBook Pro.
  • $3000 budget for workstation setup.
  • All your lunches catered or expensed.
  • Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

 

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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