Customer Experience Specialist

At Rebag, our Customer Experience Specialists deliver a memorable educational, immersive, and exciting experience to all of our current and future clients. They are our brand ambassadors of Rebag's C.L.A.I.R. technology suite, supporting our values to be a best-in-class luxury resale business by creating memorable experiences for our clients.

As a Client Experience Specialist, you will support customers from the moment they walk into our boutiques to learn about Rebag and the value of their one-loved items. Rebag is a leading force that powers the resale industry with the most innovative technology ever created, and you will help deliver an equally innovative store experience.

Role Description:

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit ownership of luxury items or are looking for their first must-have luxury piece.
• Provide the highest level of customer service to all current and future clients
• Follow-up with customers through Rebag's CRM platform to build rapport
• Consult on the current market value of their items by utilizing Rebag's Clair Technology Suite
• Consistently aim for achieving sales target monthly

Requirements:

• Customer minded individual who can engage with Professionalism, Power, Pleasure and Performance
• Relatable and conversationalist not afraid of getting to new faces
• Passion for Fashion and Sustainability
• Tech Savy
• Demonstrate a mastery of all Rebag tools and services. Keep up with resale industry trends and incentives
• Ability to work week evenings and weekends
• Reliable and a team player
• Self-starter who likes to enjoy a new challenge
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
• Able to present a case study on the industry and what makes Rebag a leader in the Industry