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Customer Experience Representative

Toronto, ON

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices

Based out of our Value Buds Queen Street East location, in Toronto, ON, we are looking for experienced Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers.

We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:

Customer Offering

  • Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
  • Facilitate a welcoming and positive atmosphere for everyone in the store
  • Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

  • Promote our culture and brand by participating in merchandising and promotional activities
  • Work in partnership with Store Managers and other team members to generate sales.
  • Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
  • Participate in routine store maintenance and ensure cleanliness is a priority
  • Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
  • Monitor inventory and re-stock product regularly

Regulatory Adherence

  • Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
  • Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
  • Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience and Qualifications

  • Minimum, 2-years of customer service experience
  • Minimum, 2-years of retail and/or hospitality experience
  • Cannabis, liquor or healthcare experience is preferred
  • Secondary School Diploma or equivalent
  • Valid CannSell certification
  • Must complete and pass a Criminal Record Check
  • Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

  • Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
  • Ability to think on your feet and creatively problem solve
  • Open-minded and constantly identifying ways to improve
  • Passionate about creating a positive, memorable, and tailored experience for every customer
  • Excellent communication skills (written and verbal) and a professional demeanour
  • Team player who is passionate about supporting the overall success of the business
  • Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
  • Responsible and reliable
  • Must be 19 years of age or older
  • Must have reliable transportation to commute to/from work

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Number of Openings: 1 | Time Type: Part time

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