Coordinator, Resy Support

New York, NY

Our business is growing rapidly and we are looking for additional Hospitality Coordinators to join our team. Working within Resy’s Customer Success Org, Hospitality Coordinator’s primary responsibility will be to provide outstanding front line service and support to our Resy restaurant partners and Resy app users in order to ensure they are getting the most out of the Resy experience.


WHAT YOU'LL DO:

  • Answering guest inquiries via email, text, phone & live chat
  • Troubleshooting any issues relating to Resy products: Resy Consumer App, ResyOS Restaurant App, Resy Restaurant Web-Dashboard & Resy.com
  • Providing basic support to our restaurant partners and escalating any critical issues to our Account Management team
  • Educating restaurant operators to raise the level of hospitality they offer through Resy technology
  • Making phone calls to confirm premium reservations for the Resy Global Access concierge program
  • Working on other duties and projects as assigned


WHO YOU ARE:

  • Interest in working in a fast-paced hospitality-tech environment
  • Exceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure
  • Mastery of Microsoft Office and MacOS
  • Ability/flexibility to work global restaurant hours, including nights and weekends
  • Passion for restaurants and the hospitality industry
  • Experience working at restaurants
  • Working knowledge of reservation-management systems and restaurant operations
  • Experience supporting technology for a SaaS business

 

Resy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,veteran status, or disability status.


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  


We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.


If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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