Coordinator - Insurance Operations

Toronto, ON

Marsh is seeking candidates for the following position that will be located in our Toronto Canada Office.

Coordinator – Insurance Operations

What can you expect?

  • Provide support to Client Facing Brokers in various aspects of administration and technical support through the accurate, efficient and timely production of all binders and invoices and related documentation, including sending closing documentation to appropriate parties.
  • Role will additionally demonstrate increased technical proficiency, and provide peer level mentoring to other Operations Specialists
  • In addition to Operations Specialist tasks, may include mentoring new hires and supporting process improvement projects

What is in it for you?

  • A company with a strong Brand and strong results to match
  • Marsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work
  • Culture of internal mobility, collaboration and valued partnership with HR from the business.
  • Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
  • Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TSFA (tax-free savings account.) (regional specificity required)
  • Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan (regional specificity required)
  • Entitled to vacation, floating holidays, time off to give back to your community, 10 sick days, and company holidays (with early dismissal)

We will rely on you to:

Administration and Documentation

Ensure timely and accurate production/processing of:

  • Invoices and related policy documentation
  • Fee transactions
  • Finance requests
  • Pre-renewal / new business processes
  • Premium and adjustment calculations
  • Up-to-date computer system records
  • Current and outstanding documentation follow ups

Production/processing of complex and confidential documentation when required including:

  • Invoices and related policy documentation
  • Information and documentation for Pre-Renewal and Broking meetings
  • Up-to-date computer system records
  • Current and outstanding documentation follow ups

Technical Support

  • Identify opportunities for improvement within operational processes and work with colleagues and Operations Leadership to deliver improvements
  • Provide Subject Matter Expertise (SME) support and participate in group, IT, and business lead initiatives.

Workflow Administration

  • Contribute to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives
  • Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
  • Processing of complex transactions and resolution of escalated matters within SLA

Customer Awareness

  • Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
  • Build and maintain strong working relationships with internal and external stakeholders.
  • General servicing skills and etiquette
  • Maintain an awareness of the customer’s business and insurance needs, noting all briefing information provided by Broking team


  • Adhere strictly to the Company's Quality practices and other systems and procedures
  • Comply fully with the Company's Errors and Omissions avoidance policy
  • Comply with company policy for continuous professional development

What you need to have: 

  • College/university degree or equivalent work experience
  • 2+ years previous work experience in a related field
  • Ability to interface with colleagues at all levels within the organization
  • Clear and concise oral and written communication skills
  • Strong numerical skills

What makes you stand out?

  • 2+ years of experience in insurance or financial services
  • Excellent organization skills – able to prioritize work and meet deadlines
  • Excellent interpersonal skills – able to work within a team
  • Comfortable and experience working with technology (solutions)
  • Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
  • Strong problem solving capabilities
  • Strong work ethic and a positive attitude
  • Ability to handle complex and difficult negotiations and influence stakeholders

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, MMC will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact

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